Windows 10: trying to get my webcam to work with my computer

trying to get my web came to work with my computer. The web cam is on the monitor and is a bit old 2009 Not sure if I can do it

:)

 

Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,

 

Computer Doesn't See Built in Webcam

Can I ask when is the last time the camera was working?

Honestly I am not sure, it used to work. Haven't tried it for a while until recently with the stay at home and more communication being done via video. Not sure it has worked since I installed Windows 10

Thanks for trying to help John, Here are the answers to your questions and the results of the suggested fixes:

Did you made any changes recently? Just the recommended updates

What is your current windows version and edition? Windows 10 Home, Version 1909 No errors shown



Camera Privacy Switch located at the right side of the laptop (do not have on this model)

Camera Shutter Key located on the keyboard (do not have one on this model)

Please try to press FN+F6 or F10. or try other F key combinations (none of these worked)

Press Start then search command prompt

Right click then run as administrator (note: try to disable translation to see the correct command)

type: msdt.exe -id DeviceDiagnostic

Run the troubleshooter

Restart your PC (did this)

Step 1. Checked, Permissions are turned on

Step 2. Check your antivirus software

Checked, I'm using Avast Free Antivirus software, Info states only the Premium version blocks webcams

Had an older version of Mcafee Security Scan Plus, Deleted and Restarted Computer

Step 3. Update a device driver using Windows Update (Done, Updates Current)

Step 4. Download and install the camera driver (Installed the camera driver from the Lenovo Support Website and Restarted computer)

Step 5. Roll back your webcam driver (Webcam is not listed under Device Manager (even showing hidden devices)

Step 6. Uninstall your webcam driver (See Step 5)

Step 7. If your camera isn't listed in Device manager, test ports and run a scan

If your camera isn't found in Device Manager, first try using the camera with a different port on your device. If that doesn't work, try these steps: (This is a built in webcam not an external device)

If Camera doesn't work in Windows 10 (I have done all of the checks using advice for Windows 10)

Still no camera detected or recognized

 

Webcam Problems?


Step One - go back to your computer mfgr's support site, register, and download the latest drivers and chipset software. When I visited Dell I found 9 as of yet uninstalled updates for my two yr old laptop!

Visit Adobe and check which version of Flash Player you're running, and D/L the latest version.

You should be good to go. Your webcam's controlled by your web browser but also authorized and either blocked or allowed by the identity software of sites you visit. Here's Coursera's instructions for fixing identity verification problems:

If you're having trouble with your webcam:

1. Check that your webcam is enabled and connected to your computer. Try a third-party tool like testwebcam.com -&nbspThis website is for sale! -&nbsptestwebcam Resources and Information..
2. Make sure you have the latest version of Adobe Flash Player.
3. Check that you have the latest version of your browser or try using a different browser.
4. If you’re using an external webcam, verify that you've installed your webcam's most recent driver software from the manufacturer.
5. Try refreshing the page.
6. Try switching to HTML5 webcam access by clicking the Switch to HTML5 link in the lower right hand corner of the webcam window.

If you see a dialogue box entitled Adobe Flash Player Settings:

1. Click Close
2. Click Allow

If the webcam area is blank:

1. Right click on webcam area
2. Select Settings
3. In the Settings menu, click the webcam icon and change the camera option to match the webcam you are using

Note to Google Chrome users: If the webcam area on the page is blank, and you can't access the Flash settings menu, click the small camera icon to the right of your browser bar and select "Always allow Coursera - Free Online Courses From Top Universities to access your camera and microphone."
To allow Flash access manually (in Google Chrome):

1. Type chrome://plugins into your browser bar
2. Find the Adobe Flash Player plugin
3. Check Always allowed
4. Quit Chrome and restart