Windows 10: Trying to help a friend not deal with BSOD

Discus and support Trying to help a friend not deal with BSOD in Windows 10 Software and Apps to solve the problem; I tired to help a friend fix a blue screen problem that he has had for around 8 or 9 months and he as changed gpu cpu ram motherboard and ssd as well... Discussion in 'Windows 10 Software and Apps' started by thedarknight d, Jul 29, 2024.

  1. Trying to help a friend not deal with BSOD


    I tired to help a friend fix a blue screen problem that he has had for around 8 or 9 months and he as changed gpu cpu ram motherboard and ssd as well as full wiped windows and it only gets on a handful of games that dont have many things in common different aint cheat some with worse graphics than others and so on incase it matters the games are fortnite, helldivers 2, the finals, and civilization 6 so far but as soon as these games are launched he crashes I kept getting KERNEL_MODE_HEAP_CORRUPTION error from mini dumps when i debug them on windbg as well as bluescreenview so I had crashed h

    :)
     
    thedarknight d, Jul 29, 2024
    #1

  2. Friend's desktop BSOD - 0x139 ntkrnlmp.exe


    Hello.

    You can recommend to your for friend to do these steps:


    • Use the event log to see if there are higher level events that occur leading up to this stop code.
    • If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
    • If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
    • Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. For more information, see Open Event Viewer. Look for critical errors in the system log that occurred in the same time window as the blue screen.
    • Look in Device Manager to see if any devices are marked with the exclamation point (!). Review the events log displayed in driver properties for any faulting driver. Try updating the related driver.
    • Run a virus detection program. Viruses can infect all types of hard disks formatted for Windows, and resulting disk corruption can generate system bug check codes. Make sure the virus detection program checks the Master Boot Record for infections.

    Also in the dump file it says that the process that was running when this BSOD happened was game.bin. Does your friend play an outdated game maybe?
     
    BorisTheAnimal, Jul 29, 2024
    #2
  3. bbmarley Win User
    BSOD randomly

    friend keeps getting BSOD
    any suggestions?


    Trying to help a friend not deal with BSOD [​IMG]
     
    bbmarley, Jul 29, 2024
    #3
  4. f14tomcat Win User

    Trying to help a friend not deal with BSOD

    Can anyone help me with some info about a WD Elements please?

    I am trying to walk him thru the final steps. Please allow this to finish. We have spent a good deal of time on it. Please.
     
    f14tomcat, Jul 29, 2024
    #4
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Trying to help a friend not deal with BSOD

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