Windows 10: Trying to join family as a child and getting this error: Sorry, something went wrong. We're...

Tried multiple times on different devices with same error so not OS related.

Any idea ?

:)

 

Something went wrong message when my child clicks join family link in the email.

Hello,

Thank you for writing to Microsoft Community Forums.

• Is the Child account a Microsoft account?
  

The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
account.microsoft.com/family and verify the age.

I also suggest you to refer the article
Add members to your family group to get more information on adding members to your family account.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Child is getting an error when trying to accept invitation for joining a family

Hi Vinz,

I already did this. It was during this process that an invite email was generated and sent to my daughter's account. The problem is that until she accepts this invite, her account is in the "Child, Pending" state, which means that it isn't managed yet, and
she can't accept the invite since for some reason she is getting the "To join this family you'll need to leave the Microsoft family you're already in" error I mentioned above.

 

Child is getting an error when trying to accept invitation for joining a family

Hi Yhaimovich,

Thank you for your interest in Windows 10.

We would suggest you to follow the below article, which will help you to add existing child to family:

http://windows.microsoft.com/en-US/windows/set-up-family-safety#set-up-family-safety=windows-8

Refer to: To add an existing account on your PC as a child to your family

Hope this information helps.