Windows 10: Trying to log into Games for Windows Live but it's giving my friend an error that the...

We've been trying to troubleshoot this issue for a couple hours now, from trying the steps in this forum post here https://answers.microsoft.com/en-us/windows/forum/all/the-live-service-may-be-unavailable-or-there-may/ba12104b-87f2-4b4d-81e0-9466ae91bf5dto changing password length, checking email type, port forwarding, restarting the PC.It's worked instantly for myself and another friend of mine, we just want to try playing Lost Planet 2, so this is getting very frustrating.

:)

 

Games for windows live

Hi Andreas,



Welcome to Microsoft community and thank you for posting your query.

I understand your concern. Let me help you to fix the issue.


To assist you better please provide us more information.

• 
  What is the complete error message do you received?
  
• 
  Which game are you trying to play?
  
• 
  Did you purchase the game from Windows store or any other online website?
  
• Are you logged-in using Microsoft account?

If you are already logged-in using Microsoft account and downloaded the games from Microsoft account, I suggest you to uninstalled and reinstall the game and check.

• 
  Go to settings, click on System and click on Apps & features.
  
• Right click on the game and uninstall it.

Awaiting your response for further assistance.

 

Friend's desktop BSOD - 0x139 ntkrnlmp.exe


Hello.

You can recommend to your for friend to do these steps:

• Use the event log to see if there are higher level events that occur leading up to this stop code.
• If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
  
• If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
  
• Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. For more information, see Open Event Viewer. Look for critical errors in the system log that occurred in the same time window as the blue screen.
  
• Look in Device Manager to see if any devices are marked with the exclamation point (!). Review the events log displayed in driver properties for any faulting driver. Try updating the related driver.
  
• Run a virus detection program. Viruses can infect all types of hard disks formatted for Windows, and resulting disk corruption can generate system bug check codes. Make sure the virus detection program checks the Master Boot Record for infections.

Also in the dump file it says that the process that was running when this BSOD happened was game.bin. Does your friend play an outdated game maybe?

 

Can I give gift to friend living abroad?

My problem is as follows. I live in the US but my friend is in Australia. I’d like to give him a game as a gift. I am unable to gift him because we are in different countries. Any ideas?