Windows 10: Trying to make a app work or get a refund.

I purchased an app through paypal. When i open the app it keeps asking me to buy the upgrade. I have confirmation that i purchased it. Now what. I have deleted and reloaded, nothing.

:)

 

need refund for dvd player

Hi John,

Thank you for posting your query in Microsoft Community.

Could you provide us few information in order to assist you better?

• What are the issues your facing in DVD player apart from not playing?
• Do you get any error message?
• Did you try to uninstall and reinstall the app again?
• Did you try any troubleshooting steps to fix the issue?

I would suggest you to contact the store and try to get a refund for the issue.You can follow the link mentioned below to contact the Store.

Items ordered from Microsoft Store online:

http://store.microsoft.com/Help/Returns-Refunds

Sales and Support

http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Site_Contact_Us



Hope it helps. For any further Windows related assistance, feel free to contact us and we will be glad to help.

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.

 

App Support/Refund


Hi very upset, bought app in windows 10 store which did not work, so wanted refund. No link in store for refund, so did a web search, went on live chat, bounced me to another web chat. They advised me to phone USA, which would cost more than I paid for app, eventually got UK phone number and refund. It only took four hours. When I asked how to supply meaningful feedback regarding windows store, agent very reluctant to supply any details. Microsoft is losing market share to Apple and Google. Customers need confidence when they have a problem with an app purchase that it will be sorted quickly and without fuss. Both of you main rivals have achieved this. A app refund would have taken minutes with Apple or Google, not four hours. If you want to gain back market share, you need to improve customer experience when things go wrong. Which they will, it the natural of tech that things will go wrong and customers expect problems to be dealt with quickly. Microsoft is new to the app market and customers will measure them against how they rivals deal with these problems. Microsoft need to be a the same level as them when dealing with these problems or better if they want to complete. Using windows 10 as upgrade from Windows 7. I am thinking of buying new tablet and the poor customer experience I have receive will influence might decision on the platform I choose to buy.