Windows 10: Trying to recover laptop with MS Windows 10 boot disk, but the mouse pointer is absent and...

I have created a Windows 10 boot disk on a USB flash drive and successfully started the recovery process.However, there is no mouse and no mouse pointer.I can get through some of the screens by using TAB and ENTER, but have come to the screen where I cannot check the box to accept license terms.How do I recover this laptop if it does not recognise my mouse?Thanks

:)

 

Mouse pointer gone

Very concerning indeed. As a first step I would want to know how you are magnifying your mouse pointer. I assume you are going to Settings, Ease of Access, Mouse, and from there you are changing the pointer size.

I followed these steps and I was able to make my mouse pointer larger. So I know it works for some PCs. Just not yours.

Normally I suggest updated mouse drivers but in your case you already tried a different mouse so I would go in a different direction to troubleshoot your issue. First I would clean boot your PC. See if that step resolves your issue.

Clean boot your PC

How to perform a clean boot in Windows: How to perform a clean boot in Windows - Microsoft Support

Note: The steps apply for Windows 10 as well.

The goal of this step is to see if some other software is running on your PC that conflicts with your mouse. If this step resolves the issue the goal is to try to find the software that is conflicting and disable it, remove it, or update it so it no longer
conflicts. Don't forget to reverse the steps of the clean boot when you are done trying this step.

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Mouse Pointer Randomly Disappears

I'm on Windows 10 Pro, 10.1.19044, and have been for some time. My mouse pointer randomly disappears, even though it can still function. I have used an Anker Vertical mouse at work and at home for a few years now. The one I use at work died recently. I looked through Amazon for choices for a vertical mouse. I chose a more equipped Anker one with buttons for going backwards and forwards. My employer paid for it. Within the first day of using it, my mouse pointer disappeared. I'm significantly visually impaired and therefore, have a large pointer that is purple. I don't see purple on anything I do at work, which makes this a good mouse pointer color.
I restarted my computer. That didn't help. I can see where the pointer is supposed to be, e.g, if I try to move the pointer over some choices in a drop-down list, each one appears like it has focus, but I can't work this way. I went to Task Manager and was able, sort of, to find applications and stop them. Once, closing Firefox fixed it. Another time, closing the Windows magnifier made the pointer reappear. Before we send it back to Amazon, does anyone have any suggestions on how to fix this problem? I've never had this happen before, and I assume it's the new mouse that is at fault. Sometime last week when I began using the new Anker mouse, Windows 10 updated itself. I don't know if that is the problem, but I assume it's the mouse.

Any suggestions for how to fix this? Thanks.