Windows 10: Trying to resolve 4 month issue

Discus and support Trying to resolve 4 month issue in Windows 10 Software and Apps to solve the problem; I have a new computer and I've been back and forth with the manufacturer regarding the unit just randomly rebooting in the middle of nowhere causing me... Discussion in 'Windows 10 Software and Apps' started by carriesweetapple, Apr 10, 2022.

  1. CARRIESWEETAPPLE
    carriesweetapple Win User

    Trying to resolve 4 month issue


    I have a new computer and I've been back and forth with the manufacturer regarding the unit just randomly rebooting in the middle of nowhere causing me to loose precious unsaved items or being banned from games from the random crashing which is beyond frustrating. It could be in the middle of writing something , a game , or just sitting at the home screen doing nothing its completely random with no blue screen warning or anything.I cant get any warranty help so I've been ripped off left trying to solve the issue on my own.I've re installed windows 11 and have updated any drivers that I know of

    :)
     
    carriesweetapple, Apr 10, 2022
    #1
  2. FREEBOOTER
    FreeBooter Win User

    Surface Pro 4 Battery issues

    If the laptop works without the battery than the charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

    Make sure to install all Windows important updates.

    Install the latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


    Step 1

    1. Shutdown your laptop.

    2. Remove the battery.

    3. Connect the AC power adapter to your laptop.

    4. Power on the laptop

    5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

    6. Under the Batteries category, right-click all the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).


    Trying to resolve 4 month issue pbDp4sx.png


    7. Shutdown the laptop.

    8. Insert the battery.

    9. Power on the laptop.

    If above suggestions won't resolve the battery charge issue then follow below steps.




    Step 2

    1. Shutdown the laptop.

    2. Remove the battery.

    3. Start the laptop with only AC adapter connected to the laptop.

    4. When you log in to Windows OS connect the battery while Windows OS working.





    Step 3

    Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

    1. Shut down the computer and disconnect the power cord.

    2. Remove the battery.

    3. Press and hold the power button for ten seconds.

    4. Reattach the battery and AC power adapter, then start up the laptop.


    Hopefully one of the above suggestions will help you resolve the battery not charging problem. If the battery still doesn't charge, you may need to replace your battery.
     
    FreeBooter, Apr 10, 2022
    #2
  3. REMON ONT
    Remon Ont Win User
    Surface Pro 4 Log in issues

    Hello Bex,

    For us to help you suggest steps to resolve the issue, we would like to know some information:

    • Did you get any error messages when signing in to your account?
    • Have you made any significant changes prior to this issue?
    • Have you tried to login using a different Microsoft account or local account on the computer?

    We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

    link    .

    Post us back with the result.
     
    Remon Ont, Apr 10, 2022
    #3
  4. CSATENNIS
    csatennis Win User

    Trying to resolve 4 month issue

    Taskbar bug: switching to another window -will not appear at the front


    I have been trying to fix this for months. Your solution Method 1 seemed to work. THANK YOU!!!!

     
    csatennis, Apr 10, 2022
    #4
Thema:

Trying to resolve 4 month issue

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