Windows 10: Trying to set up windows hello facial recognition, asks to set up a pin, pin is already set up

Discus and support Trying to set up windows hello facial recognition, asks to set up a pin, pin is already set up in Windows Hello & Lockscreen to solve the problem; I am trying to set up windows hello face. I already have a windows hello pin set up on the computer. When I go to set up the face, it asks me to create... Discussion in 'Windows Hello & Lockscreen' started by RuggedKnight, Nov 7, 2022.

  1. RUGGEDKNIGHT
    RuggedKnight Win User

    Trying to set up windows hello facial recognition, asks to set up a pin, pin is already set up


    I am trying to set up windows hello face. I already have a windows hello pin set up on the computer. When I go to set up the face, it asks me to create a pin as well. I put in the same pin I am already using, the setup process closes, and nothing is changed. When looking at the pin setup windows settings does not recognize that I have a pin set up. It only gives me the option to create a pin. When I go through that set up process it asks me for my current pin. I enter my current pin and the setup closes with no changes made.

    :)
     
    RuggedKnight, Nov 7, 2022
    #1
  2. GRACIEALLEN
    GracieAllen Win User

    Facial recognition and pin not working for login

    I have NO idea where to put this one, and I can't find anything online.

    Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

    The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

    Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
    Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

    At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
    Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

    I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

    What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?
     
    GracieAllen, Nov 7, 2022
    #2
  3. ANNE ROS
    Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Nov 7, 2022
    #3
  4. DAVIDDAWES1
    DavidDawes1 Win User

    Trying to set up windows hello facial recognition, asks to set up a pin, pin is already set up

    Windows Hello Facial Recognition asking for PIN too

    up until recently, can't pinpoint when, i could login to my domain joined laptop with facial recognition only. now it recognises me but always asks for PIN too before i can login

    any ideas? not changed password, PIN. i've reset facial recog up from scratch and improve recognition feature but still asks for PIN as well as face
     
    DavidDawes1, Nov 7, 2022
    #4
Thema:

Trying to set up windows hello facial recognition, asks to set up a pin, pin is already set up

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