Windows 10: Trying to setup a pin.. when I click on set pin it just dings

New Computer trying to setup my pin but when I click on set pin it just dings

:)

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Can't Setup PIN in windows 10

Hi, Curtis.

Setting up a PIN is one of the options to increase the security level for your device. We suggest that you follow the troubleshooting steps given by Yashwanth Kotakuri on this
thread to know more on how to setup a new PIN.

Get back to us if you need further assistance.

 

pin setup goes wrong and skipping this step does not work.

Hi



Welcome to Microsoft community.



I understand you're having trouble with setting up a Hello Pin on your new laptop. This seems like a frustrating issue, but let's try to troubleshoot it together.

Firstly, make sure your device is connected to the Internet. The Hello Pin setup process requires a functioning Internet connection to communicate with Microsoft's servers.

Secondly, try the following steps:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Sign-in options".
   
3. In the "Windows Hello Pin" section, click on "I forgot my PIN".
   
4. Follow the instructions to set up a new PIN.
   

If the above steps don't work, you can try to remove your Microsoft account and then add it again:

1. Press the "Windows" key + "I" to open settings.
   
2. Go to "Accounts" and then to "Your accounts".
   
3. Select the account that's causing trouble and click on "Remove".
   
4. Restart your computer.
   
5. After the restart, go back to the "Your accounts" section and click on "Add an account".
   
6. Follow the instructions to add your Microsoft account again and try to set up the Hello Pin.
   

Best regards



Derrick Qian | Microsoft Community Support Specialist