Windows 10: Trying to shutdown Laptop, internet won't shutdown causing Laptop to lock up. What to do?

Shuting down laptop. Internet is staying on. The laptop locks up. What to do?

:)

 

Laptop won' t shutdown (or restart) and sleep [takes forever]

The situation:

• When shutting down, the laptop proceeds as normal until the screen turns off.
• After the screen turns off, it takes a while for the battery LED to go off.
• After that the power led remains on and it looks like the laptop is stuck in this state forever.
• When I try to get my laptop to sleep, something similar happens; the power led remains on, the battery led turns off and the laptop appears to be stuck in this state.

My laptop is: Asus FX553VD.

What I've tried:

• I have tried to troubleshoot power management and power options.
• Tried clean boot.
• Updated the BIOS.
• Reinstalled windows and tried shutdown and sleep (without installing the drivers and stuff), however that didn't work either.

Additional Info:

• I have multiple operating systems installed in my laptop, however this problem persists on windows only (the OSes are installed on different drives).
• The disk usage is abnormally high.
• There are spikes in CPU usage that kick up the fan really fast while idle.

Please suggest other ideas as to what I should do?

[It appears that the only option I have left is to reinstall everything]

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

Laptop shutdowns unexpectedly

Hello ZigZag3143

First of all, thanks for answer to me and for your support.

I allready did some things:

- I sent my laptop to an establishment for cleaning, in there they disassemble the computer and clean it, and did some test like change the ram memory, reboot, cleaning de fan, and see some videos in youtube, but nothing was
useful, because when i saw more than 2 videos at the same time the laptop shutdowns again.

- I followed your instructions but my laptop don´t generate DMP files; i allready changed the options in manner to see hidden files and for see protected operating system files, but nothing, also i saw the regedit.exe and
followed the steps for set up the options for DMP files and it´s the same the laptop shutdowns and don´t generate any dump file.

- I tried to do the memtest and put the iso file and the bootable version in a usb but maybe it is too old because i didn´t make the reboot from the usb.

- I also change te options of power settings to a plan of maximum performance and the problem comes out to be as all the time... when the laptop stress it shutdowns.

So here we are, thanks a lot for your possible help!