Windows 10: Trying to uninstall zonealarm?

Hi, I upgraded to win 10 and noticed that ZoneAlarm wasn't loaded. I found that my version wasn't compatible with win 10. when I try to uninstall ZA I get a "Unable to create an installation log for logging installation activities" message and am unable to uninstall it.
Can anyone help with this? I tried ZA support and they don't know. I tried their clean tool but that gives the same result.

Am I going to have to revert back to win 7 then uninstall, then upgrade again?

Thanks for any help.

:)

 

TRYING TO UNINSTALL A PROGRAM THAT WILL NOT UNINSTALL

Hi Patricia,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will help you in solving the issue.

To assist you better, I would like to ask some questions.

• Which program are you trying to uninstall?
• From where are you trying to uninstall the program?
• Is the issue particular to the programs?

Please revert with necessary information and we’ll be glad to assist you.

 

TRYING TO UNINSTALL A PROGRAM THAT WILL NOT UNINSTALL

I am trying to uninstall two (linked) programs. I click on them,(one at a time) select uninstall, a reply box comes up saying "preparing to remove" and nothing happens, nothing. How can I uninstall these programs?

 

Hi! I am a dev for ZoneAlarm.

We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


ZoneAlarm Pro Antivirus + Firewall:
ZA Free Firewall:
ZoneAlarm Pro:
ZA Free Firewall + AV:
ZA Extreme:
ZA Suite:

If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

@Rem Check for Administrator privileges
@NET SESSION >nul 2>&1
@If ErrorLevel 1 Goto NeedPrivileges
@If Not ErrorLevel 0 Goto NeedPrivileges

del %SYSTEMROOT%\system32\drivers\vsdatant.sys
@Set ZA_INST_PATH=%CommonProgramFiles(x86)%
@If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
@Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
@call "%ZA_INST_PATH%\Install.exe" /s uninstall
exit /b 0

----

This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

After that, grab one of the win10 compatible installers linked above and run the install.

Let me know if it works!


thanks!
sky

 

Just post links to the downloads, instead of direct downloads. And don't post your email address.

 

Sorry, someone pointed me to the forums, I am not a regular participant and should have perused the FAQ first.

You can download the win10 version from the following links:

​[Removed direct download links again]

​ZoneAlarm - Professional Firewall, Antivirus Security Software

 

Thanks for your suggestion but I get the same when I run that also. I have downloaded the ZA for win 10 but I get the same. "Unable to create an installation log for logging installation activities"

 

This is what I get

 

Can you try from a cmd prompt:

cd %TEMP%
mkdir "{907A1104-E812-4b5c-959B-E4DAB37A96AB}"

and then run the batch file again?

Have yo tried installing the latest installer linked above?

Thanks!
sky

 

Hi, I ran this and it didn't seem to do anything, but I still get the same as before when trying to install or uninstall ZA

 

I couldn't get ZoneAlarm to uninstall or install the win 10 version period. So had to go back to win 7 and delete it, then upgrade again.
Thanks for you suggestion's though.