Windows 10: Trying to update my computer

Split from this thread.​

trying to update my computer

:)

 

After upgrading to Windows 10, cursor is disappeared while trying to shutdown the computer

Hi Hana,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, I would like to know what is the make and model of the computer?

The issue you are facing could be due to the mouse driver is being outdated. Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

Let’s try to shut down the computer from log-in screen and check if it helps.

• 
  Press Windows key + L and keep tapping
  Tab key on the keyboard.
  
• Once it select shutdown option hit enter.

If the issue still persist, try the below steps.

Step 2.

I recommend you to update the mouse driver manually and check if this helps. Follow these steps:

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Locate Mice and other pointing devices and expand the same.
  
• 
  Right-click the device driver and select
  Up-date.
  
• 
  Restart the computer, if prompted.
  

If the above steps did not helps to fix the issue, try the below steps.

Step 3.

I suggest you to go to the computer manufacturer and download the latest updated mouse driver and install the same.

Hope it helps. Post us with the status, we will be glad to help you.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.


Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.