Windows 10: TUF Gaming laptop black screen when AMD is enabled

Hi Guys,

Just wanna ask for support about my laptop. We bought it last month and I noticed that the screen turns black but the power is on when the AMD radeon 10 Graphics card is enabled and the only way to get the screen working again is by pressing FN+F6. It was okay because it rarely happens when I first used it but after a couple of days it became frequent and came to a point where I can no longer use it because the screen kept on dying every time I move the mouse. My only fix was to turn off the AMD graphics card and left the GeForce GTX 1650 enabled but of course the performance of the apps like, Photoshop and Games was affected. I tried every fix and troubleshooting steps that I can see in youtube and Google but none of them fixed the problem. Hope someone can help me with this one, will appreciate it!

Laptop Specs:

System Model: TUF Gaming FX505DT

Processor: AMD Ryzen 7 3750H with Radeon Vega Mobile GFX

Memory 8gb Ram
Display Adapters:
AMD Radeon RX Vega 10 Graphics

Nvidia GeForce GTX 1650
Windows 10

Thank you!

:)

 

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Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd

 

AMD Switchable Graphics in Windows 10: no HDMI + black screen in games

Hello,

I have a HP Pavilion dv6 with AMD/Intel switchable graphics: ATI Mobility 5650 + Intel HD Graphics (Gen 1).

Since my upgrade from Windows 7 to Windows 10:

• HDMI doesn't work. When I insert a device, nothing happens. VGA is working fine.
• certain video games show a black screen, but do have sound. I have tested this on
  Dishonered and Portal 2 (black screen with mouse cursor), but I found people having this problem with other games too.

This issue seems to occur to people who have 1st generation Intel HD graphics + ATI Mobility 5xxx/AMD 6xxxm.

My video drivers are fully up to date according to the AMD Catalyst Control Center, and Windows 10 is also fully updated.

Thanks!

Karel

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.