Windows 10: TURBOTAX INSTALL

I cant get my turbotax cd to install

:)

 

Installing TurboTax 2018

When installing TurboTax 2018, I get a Disply box saying:

"Warning 1909. Could not create shortcut TurboTax Canada 2018.Ink. Verify that the destination folder exists and that you can access it". then there is a box with "OK" to be clicked in order to continue. the program then installs and seems to work, except
for the following:

The program is supposed to create this folder and write to it, but it doesn't do it. The shortcut also isn't created and when the program is run, nothing can be saved.

The same thing happened last year when I installed TurboTax, but I forget how I corrected the problem.

Any suggestions?

 

Cannot run new or old installations of turbotax after upgrade to Win 10

Hi,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we will try our best to resolve the issue.

This issue might occur if the turbotax application is not compatible to run on Windows 10.

I suggest you to try installing the turbotax in compatibility mode and check if it helps.

Refer to the below link, to install a program in compatibility mode.

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Note: Applies to Windows 10 as well.



For the issue related to booting the system, I suggest you to perform startup repair and check if it helps.

Follow the below steps:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Repair.
  
• 
  Follow the on Screen instruction.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Lost TurboTax apps after upgrade

Hi James,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience happened. We are glad to help you.



Please share this to narrow down the issue:

• 
  Do you have the backup of the TurboTax apps on your computer?
  
• 
  When you say “I assume the data is still there”, do you have the data stored in the TurboTax apps?
  

If yes, I suggest you to try reloading the apps and check if it helps in restoring the files.



Hope this information helps. Keep us posted to assist you further. We will be happy to assist you.



Thanks and regards,

Jenith