Windows 10: Turn off bitlocker and find the correct recovery code

My recovery key is not unlocking my laptop. I don’t remember setting up bitlocker yet it’s stopping me from getting into my laptop and PC

:)

 

BitLocker Recovery key not correct

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with BitLocker recovery key on your PC. I will certainly try my best to assist you with the issue.



Let’s try disabling secure boot on the PC. Follow the steps mentioned below and check if that helps.

1. Power the device off and then back on.
2. Look for a message on the boot screen just before or after the manufacturer logo appears. You may need to press the F1, F2, or Delete button, whatever key is indicated on the boot screen to enter BIOS Settings.
3. Inside BIOS, look for a tab called BOOT and select that page. Depending on the BIOS manufacturer, this page could be BOOT, ADVANCED, STARTUP, etc.
4. Look for a setting for UEFI Secure Boot. Each BIOS could have a different name for this. These are the keywords to look for: UEFI, Secure Boot, Legacy Boot.
5. Toggle the Secure Boot setting to disabled and attempt to boot the machine.

In addition, you can try disabling BitLocker using the manage bde commands and see if that helps. Try booting the PC in WinRE mode and then refer the article

Disable-BitLocker



Kindly follow the steps to boot to WinRE mode.

1. Reboot the PC using Power button and once you see the manufacturer logo press the power button again.
2. Repeat step 1 at least 2-3 times until you see the System Recovery Options screen
3. On the System Recovery Options screen, select
   Troubleshoot> Advanced options > Command Prompt.

If the issue persists, I would suggest you to post your query on TechNet
forums, where we have support professionals who are well equipped with the knowledge on issues related to Bit-Locker, to assist you with your query.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Bitlocker Recovery Key

Hi,

My HP Envy underwent some updates when I shut it down last night. These completed normally.

This morning when I turned it on it is asking for a Bitlocker Recovery key. I was not aware that this laptop even had bitlocker activiated, but clearly it has.

I do not know what the recovery key is, I have not copied it to a USB stick or written it on a piece of paper. Why would I? I didn't even know bitlocker was activated.

I visited my microsoft account and found that the HP is listed in the 'Devices' section with the correct identifier and there is a link to 'Bitlocker details'. However, when I click this the bitlocker key and key identifier listed there do not match the key identifier that the laptop is asking for. And entering this key just gets me "this is incorrect".

How come the wrong key is listed there?

How can I get the correct key?

Is there anyway to get round this without losing all my data?

 

Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.