Windows 10: Turning off computer and unable to turn screen back on

I have a Windows 10 Surface, and I am experiencing an ongoing issue with the power/screen. When I click the power button to put the computer to sleep but not shut down, I can usually turn it back on shortly. However, if I leave the screen off for too long, I can't turn it back on. Pressing the power button does nothing, but the computer is not shut down I can tell because the keyboard lights are still on. The only way to fix this is to hold the power button until the computer manually shuts down and restarts. This issue occurs every time the screen is off for too long.


I have my power setting all set to "never" for turning off on battery power/when plugged in, and yet the problem persists.

:)

 

Unable to turn off On screen keyboard on Windows 10.

Hi,

To assist you better, I would like to know the current build installed on the computer and the troubleshooting step that you had already performed.

As an initial troubleshooting step, try to turn off the OSK by following the below steps:

• Select “Start” and select “Settings“.
• Choose “Ease of Access“.
• Select “Keyboard“.
• Set “On-Screen Keyboard” to “On” or “Off” as desired.

If the issue still persists, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Computer won't turn on

Hi,

To resolve your concern regarding the Critical Service Failed error message on your computer, follow the steps below:

• Turn off your computer.
• Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process
  twice.
• Turn on your computer for the third time, and then let it load.
• It should give you the message: Preparing Automatic Repair.
• On the next screen that would appear, click on Advanced Options.
• Select Troubleshoot.
• Go to Advanced Options.
• Click on Startup Repair.
• Wait for the repair to finish.

Let us know how it goes.

 

computer will not turn on

Hello Brenda,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with after upgrading to Windows 10, you are unable to turn on the computer.

I certainly understand your concern and will try my best to help you.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

• 
  What is the make and model of the computer?
  
• 
  What exactly happens when you turn on the computer?
  

There is a possibility that this issue might have occurred due to hardware that have gone bad in the system.

As a work around, I would suggest you to remove all the cables from the wall jack and the system tower and put it back and check if that helps.

If the issue persists, I would suggest you to contact the system manufacturer for hardware issue.

I hope this information is helpful.

Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.