Windows 10: TV & Film app missing codec 0X887a0004 error

Hi there I am getting a "missing codec 0X887a0004" code when I am trying to watch a video in the TV and Film app. If I open with Windows media player it works. Your assistence will be appreciated.

:)

 

Film and TV app codecs, Windows 10

I have a digital recorder that saves the files in '.ts' format, which by default opens in the Film and TV app in windows 10, but then states that the format is not compatible. The files open fine and play in 'Windows Media Player' however they will not display
as thumbnails in 'File Explorer' which they did in Windows 8.1 before I upgraded. I can convert them to '.mp4' and then see the thumbnails. The files will then play in 'Film and TV' and in 'Media Player'. Is this a codec problem, or would I be better served
just getting rid of the Film and TV app and setting all the defaults to Media Player?

I understand there are a very large number of video formats about, but Media Player clearly has the necessary codec and Film and TV on the same computer does not.

Just to confuse the issue I have other '.ts' files from a different source, which play fine in both apps.

Any suggestions as I would much prefer to have one centre for handling and viewing my videos?

 

Film and Tv app missing

Windows film and tv app is missing from a new install of windows 10.

 

Films & TV App

Hi Justine,

thank you for helping me. I followed the steps that you outlined in your reply, but when I reached step 3 a small frame opened, however, I could not edit to remove the device. This was display only. The document appears to be saying you can only remove a
device by logging in to that device.

For your info I am running Windows 10 Pro in S mode. version 1803 OS build 17134.254.

In the support documents is says:-

How to see your devices

To find out how which and how many devices are currently associated with the Films & TV app:

1. Start the Films & TV app.
2. Go to Settings and tap or click Show my download devices.The pop-up window will display the various devices to which you can download your purchases.

How to remove a device

Note You can only remove one device every 30 days.

To remove a device:

1. Sign in to the device that you want to remove.
2. Start the Films & TV app.
3. Go to Settings and tap or click Download devices.
4. Tap or click Remove this device.

Many thanks