Windows 10: Twitter will remove or label misleading COVID-19 vaccine info Tweets

Brink · Dec 16, 2020

As the world continues to fight the COVID-19 pandemic and prepare for the global distribution of vaccines, people continue to turn to Twitter to discuss whatâs happening and find the latest authoritative public health information.

Earlier this year, we shared our approach around the conversation surrounding COVID-19 on Twitter and today weâre providing additional guidance on how we plan to address misleading information around COVID-19 vaccinations. Starting next week, we will prioritize the removal of the most harmful misleading information, and during the coming weeks, begin to label Tweets that contain potentially misleading information about the vaccines.

Our expanded approach

In the context of a global pandemic, vaccine misinformation presents a significant and growing public health challenge â and we all have a role to play. We are focused on mitigating misleading information that presents the biggest potential harm to people's health and wellbeing. Twitter has an important role to play as a place for good faith public debate and discussion around these critical public health matters.

Under our current policy, we already require the removal of Tweets that include false or misleading information about:

The nature of the virus, such as how it spreads within communities;

The efficacy and/or safety of preventative measures, treatments, or other precautions to mitigate or treat the disease;

Official regulations, restrictions, or exemptions pertaining to health advisories; and

The prevalence or risk of infection or death.

Moving forward and beginning next week, we are expanding the policy and may require people to remove Tweets which advance harmful false or misleading narratives about COVID-19 vaccinations, including:

False claims that suggest immunizations and vaccines are used to intentionally cause harm to or control populations, including statements about vaccines that invoke a deliberate conspiracy;

False claims which have been widely debunked about the adverse impacts or effects of receiving vaccinations; or

False claims that COVID-19 is not real or not serious, and therefore that vaccinations are unnecessary.

Starting in early 2021, we may label or place a warning on Tweets that advance unsubstantiated rumors, disputed claims, as well as incomplete or out-of-context information about vaccines. Tweets that are labeled under this expanded guidance may link to authoritative public health information or the Twitter Rules to provide people with additional context and authoritative information about COVID-19.

Whatâs next

Using a combination of technology and human review, we will begin enforcing this updated policy on December 21, and expanding our actions during the following weeks. We will enforce this policy in close consultation with local, national and global public health authorities around the world, and will strive to be iterative and transparent in our approach. We remained focused on helping people find credible health information, verifying public health experts, and updating our policies in an iterative and transparent approach.
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Source: COVID-19: Our approach to misleading vaccine information

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Brink · Dec 16, 2020

Twitter introduces new labels for misleading COVID-19 Tweets

In serving the public conversation, our goal is to make it easy to find credible information on Twitter and to limit the spread of potentially harmful and misleading content. Starting today, we’re introducing new labels and warning messages that will provide additional context and information on some Tweets containing disputed or misleading information related to COVID-19.

In March, we broadened our policy guidance to address content that goes directly against guidance on COVID-19 from authoritative sources of global and local public health information. Moving forward, we may use these labels and warning messages to provide additional explanations or clarifications in situations where the risks of harm associated with a Tweet are less severe but where people may still be confused or misled by the content. This will make it easier to find facts and make informed decisions about what people see on Twitter.

New labels and warnings

During active conversations about disputed issues, it can be helpful to see additional context from trusted sources. Earlier this year, we introduced a new label for Tweets containing synthetic and manipulated media. Similar labels will now appear on Tweets containing potentially harmful, misleading information related to COVID-19. This will also apply to Tweets sent before today.

These labels will link to a Twitter-curated page or external trusted source containing additional information on the claims made within the Tweet.

Depending on the propensity for harm and type of misleading information, warnings may also be applied to a Tweet. These warnings will inform people that the information in the Tweet conflicts with public health experts’ guidance before they view it.

While false or misleading content can take many different forms, we will take action based on three broad categories:

Misleading information — statements or assertions that have been confirmed to be false or misleading by subject-matter experts, such as public health authorities.

Disputed claims — statements or assertions in which the accuracy, truthfulness, or credibility of the claim is contested or unknown.

Unverified claims — information (which could be true or false) that is unconfirmed at the time it is shared.

*We will continue to introduce new labels to provide context around different types of unverified claims and rumors as needed.

How will we identify these Tweets?

Our teams are using and improving on internal systems to proactively monitor content related to COVID-19. These systems help ensure we’re not amplifying Tweets with these warnings or labels and detecting the high-visibility content quickly. Additionally, we’ll continue to rely on trusted partners to identify content that is likely to result in offline harm. Given the dynamic situation, we will prioritize review and labeling of content that could lead to increased exposure or transmission.

We’ll learn a lot as we use these new labels, and are open to adjusting as we explore labeling different types of misleading information. This process is ongoing and we’ll work to make sure these and other labels and warnings show up across Twitter. Embedded Tweets and Tweets viewed by people not logged into Twitter may still appear without a label.

Serving the public conversation remains our overarching mission, and we’ll keep working to build tools and offer context so that people can find credible and authentic information on Twitter.
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Source: Updating our Approach to Misleading Information

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