Windows 10: Two days and four Microsoft techs later, I still can’t connect devices to Bluetooth on my...

So I just bought a PC two days ago, specifically the GLC6400CPG, and I’ve had a lot of issues connecting any Bluetooth devices to my PC - namely controllers. The controllers simply do not show up when I search for them even though they show up on other Bluetooth enabled devices, so I know the problem lies with the PC. I’ve spoken to 4 different Microsoft techs over the last two days, each of whom more or less took me through the same steps - uninstalling/reinstalling/updating my drivers, setting my Bluetooth adapter to automatic in device manager, etc. The last one even directly connected to my PC for about three hours and basically gave up, so I’m reaching out here because this has me going slightly insane.

From what I’ve learned so far, I’m partially assuming that I’m simply not installing the correct drivers, given that I still have the “Generic Bluetooth Adapter” installed under my device manager and I’m unsure if that’s what is required. I’m completely new to PC, so I really have no idea how to solve this issue. I was told by someone to find the required driver based on my motherboard, but I’m still not sure what to install. Hopefully someone can point me in the right direction.

If the info is required, here is the motherboard info

BaseBoard Manufacturer - ASUSTeK Computer Inc.

BaseBoard Product - PRIME Z390-P

BaseBoard Version - Rev X.0x

Thanks in advance for any help. I just want this nightmare to be over with.

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:)

 

Microsoft Making it Better with Bluetooth Technology v4.0

Microsoft's Windows 8 announcement introduces native support for Bluetooth v4.0. Bluetooth v4.0 enabled products running the Windows 8 operating system, such as the new Surface tablet, will be Bluetooth Smart Ready products, enabling them to connect to familiar Bluetooth devices, like wireless speakers, and to the next generation of ultra power-efficient Bluetooth Smart products now coming to market.

Last weeks' Microsoft announcement is an acknowledgement of the massive Bluetooth ecosystem and strong consumer demand for secure, convenient wireless connectivity the technology provides," said Suke Jawanda, Bluetooth SIG CMO. "With Bluetooth v4.0 incorporated into the Windows operating system, hardware and software developers will have increased opportunities to provide new devices, applications, and services for their customers. Securely feeding web services and applications with cloud friendly data via a Bluetooth connection is a key component in the shift to cloud computing and more broadly, the Internet of Things."

OS-level support for Bluetooth 4.0 technology in Windows 8 allows hardware and software developers to tap into the billions-strong market of Bluetooth products in a scalable way. App developers will be able to use an API to feed data collected from Bluetooth Smart low-energy sensors, like a fitness monitor or medical device, to an application running on a Bluetooth Smart Ready product like the Microsoft Surface.

The launch of Bluetooth v4.0 unleashed a wave of new Bluetooth Smart and Smart Ready devices which provide manufactures and developers the opportunity to create the next generation of devices and software applications that will transform the way consumers interact with their technology. Microsoft is the latest in a list of companies utilizing Bluetooth v4.0 and the technology's low energy capabilities, a list that also includes major brands like Nike, Samsung, Panasonic, Nintendo, Sony and Ford, among others. Bluetooth technology's massive ecosystem is expected to expand remarkably within the next five years reaching 20 billion cumulative Bluetooth enabled device shipments by 2017.

 

Bluetooth devices will not connect

Hello Jean57sn, my name is Irisdiel and I am an independent advisor.

Down below I'm going to provide you with steps and instructions on how to help you with your issue which was listed by Lenovo Support to best help you.

Make sure your computer has the necessary hardware and that wireless is turned on. Bluetooth requires both hardware and software to work. Not all wireless networking hardware supports Bluetooth.

Method 1:

Step 1: Enable Bluetooth radio If Bluetooth is not turned on it may not show up in your control panel or device manager. We first need to enable the Bluetooth radio Press the key or button to enable your wireless adapter. This key may be the, F8 or Press Fn+F5
(or F5).

Step 2: Check the Bluetooth drivers

Click Start and search for "Device Manager"

Look for all Bluetooth listings by opening the Network Adapters category and the Bluetooth Radios category (if available). If you can't find any Bluetooth listings under Network adapter and Bluetooth radios proceed to next step B

Make sure the driver has no Yellow exclamation mark or Down arrow sign

- Yellow Mark = The Bluetooth hardware is not responding or set up correctly. Updating or reinstalling Bluetooth drivers may correct this problem

- Down Arrow= Bluetooth is disabled. Right-click the device and select Enable to turn on Bluetooth.

Method 2: Enable Discovery Mode

Click Start and search for "Change Bluetooth"

From the Options tab, select Allow Bluetooth device to find this computer, and make sure Allow Bluetooth devices to connect to this computer is selected.

Click OK and try to connect to your device. If problems persist, continue to the next step.

Method 3: Update Bluetooth Drivers

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Right-click and select Update Driver Software,

Select Search automatically for updated driver software, and then follow the rest of the steps.

Then...

Click Start and type "Device Manager"

In Device Manager locate the Bluetooth adapter. Select Uninstall

Restart your machine and Windows will automatically install the driver after you logged in

I also suggest you refer to Lenovo support down below as this issue has to do with Microsoft for best support:

URL:
https://support.lenovo.com/us/en/solutions/ht50...

Thank you and good luck,

Regards- .

 

Bluetooth USB Dongle

Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

-Changed the radio settings to a bluetooth hub instead of locked to the keyboard/mouse.

-Clicked "Connect Other Devices."

- Paired headphones with windows. Windows connects correctly, the device reads connections, windows shows it as "already connected" when I try to connect it again. I click on Control Panel -> Bluetooth Devices, and I see the "Motorola HT820" listed as "Passkey enabled," but it doesn't say "Connected" like the keyboard and mouse do. Also, audio does play on the headphones.

-Click on Properties on HT820, and then on services, it does not show any services at all.

- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

I've read on threads on Logitech forum that people are using this headset with logitech dongles. Any help getting this connected? I just don't want to have 2 bluetooth dongles connected when I rly only should need this one. Otherwise I guess I'll just purchase one of the ones above, and use that to connect my keyboard, mouse, and headphones all in one swoop.

Sidenote: anyone have experience/knowledge with behavior when 2 bluetooth USB dongles are connected to the same computer?