Windows 10: Two finger trackpad scrolling wont work

Hello,


I recently restarted my laptop to wipe it clean and start fresh I had to boot using a USB. The two finger scroll on the track pad is not working anymore though, why is this? Can anyone help?


Thank you,
Sam

:)

 

Trackpad two-finger scroll behaves strangely

My new laptop has a great trackpad, only sometimes it doesn't do two finger scroll like normal. Most of the time it scrolls (like dragging the scrollbar up and down) inside the window like it is supposed to, but sometimes it pulls and drags the whole window
of whatever is active up and down a little bit. Even if it is maximised, it will be pulled slightly out of the way so I can see the desktop behind it a little bit. If I let go of the trackpad at this point it will snap back to normal.

This is incredibly frustrating with some applications - for instance Photoshop wont scroll up or down on anything, and always pulls the whole window, which is incredibly unhelpful if I have to work on an image on the go.

Any idea how to change this? I've looked through every option in the control panel and I can't find anything that mentions this crazy kind of behaviour...

 

Two finger scroll not working on my trackpad after updating to Windows 10.

Hi,

I updated my Samsung laptop to Windows 10 this morning, and since then my trackpad multi-finger options have stopped working, most importantly my two finger scrolling function.

Please can anyone assist me with getting this issue fixed?

Thanks!

 

Touchpad 2 finger scrolling not working.

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

Before we proceed I would like you to answer the following question:

• Do you receive any error message?
• Have you enabled two finger scrolling?

I suggest you to follow the methods below:

Method 1:

I suggest you to enable two finger scrolling and check. Please follow the steps below:

1. Press or tap “Windows key + X”, click on "Control Panel." Navigate to "Mouse," under "Hardware and sound".

2. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer.

3. Select "Properties," "Settings," "Advanced".

4. Click the box next to "Enable scrolling" if this option is available.

5. Click the arrow to the right of "Scrolling" to open the scrolling list and select two-finger scrolling to access the specific features.

6. Click to enable for two-finger scrolling feature, then select "Adjust scrolling region" or the similar option, if available.

7. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily.

8. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed.

9. Restart your computer if prompted. Your scrolling feature should be enabled.

If the issue persists,

Method 2:

I suggest you to uninstall and reinstall the touchpad driver and check.

Refer the steps below to uninstall device driver:

• Click Start, type Device Manager in the Start search box and hit ENTER.
• Locate Keyboard Driver and expand the same.
• Right-click on touchpad driver and click on Uninstall button to uninstall the driver associated with the device.
• Restart the computer and check if the issue persists.

Also, download and install the latest touchpad drivers from the manufacturer website .

Please refer the article below:

http://www.dell.com/support/home/us/en/19/product-support/product/xps-15z/drivers


If driver for Windows 10 is not available then I suggest you
to install the driver in compatibility mode.

Follow the steps below to install the drivers in compatibility with Windows 10.

• Download the driver from the manufacturer’s website.
• Right-click on the driver setup file and click on ‘Properties’.
• Click on the ‘Compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Please get back to us with updated status. We will be happy to assist you further.