Windows 10: Two Microsoft user accounts. System wont let me view previous user images, videos, music.

Hi all,

I had a Microsoft Surface book that was shutting down. It had a bulging screen and it was imperative I backed up as much as I could with the computer not charging. One thing I didn't check was the fact that the user account was what. After restoring data from the old book, and obtaining a new surface book I entered in my full name, with the previous account being my first name only.

It's caused tremendous issues accessing files and previous data that I would like access to. Any thoughts on how to rectify this issue?

:)

 

Microsoft Sudoku not available to other users

Hi Larry,

Thank you for responding.

As Microsoft account has an issue, I suggest you to run Microsoft account troubleshooter from my previous post and check if it helps.

If the issue still persists, the account might have got corrupted.

I suggest you to convert the Microsoft account to local account, and convert newly created local account (with no issues)to Microsoft account to transfer the user content.

Step 1: To convert the Microsoft account to local account, you can do the following:

• Sign in to your Microsoft account on Windows 10.
• Click Start and then Settings.
• Click Accounts and Sign in with a local account instead.
• Enter your Microsoft account's password, and click on Next.
• Type in a Username, Password, and Password Hint that you want to set for your Local account and click
  Next. Click on Sign out and Finish button.

Step 2: To convert Local account to Microsoft account, follow these steps:

• Make sure you are device is connected to internet.
• On the newly converted Local account (with no issues), click Start and then Settings.
• Click Accounts and click on Sign in with a Microsoft account instead.
• Follow onscreen instructions.

Step 3: Once the newly created local account is converted to Microsoft account, you can log-in with this account, try to access
This PC and copy the contents from the old user account to a newly created user account.

Steps:

• Press Windows + E, click on
  This PC in the left pane.
• Double click on C: drive (Usually where the operating system is being installed)
• Double click on Users and older user profile folder.
  
• Copy all the content from that user profile to the newly created user profile.

Hope it helps. Feel free to contact us for further assistance on Windows Operating System, we will be happy to help you.

 

How to Change Microsoft user account to local user account

Hi Pchelpmenow,

At this situation, what I can suggest you is you have to convert the Microsoft user account to local user account.

• 
  Log to the system using her user account.
  
• 
  Go to settings and click on Accounts.
  
• 
  Click on Your email and accounts and click on
  Sign-in with a local account instead.
  
• 
  Enter the password, click on Next
  and follow the onscreen instruction to convert into local account.
  

Hope this helps. Let us know the result for further assistance.

Thank you.

 

Two user accounts

Hello Jackie,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with user accounts on Windows 10, we will help you to resolve this issue.

I suggest you to check the user profiles present in your system.

• 
  Press Windows + R keys from the keyboard to open
  Run command.
  
• 
  Type “..” in the search box to open the
  User profiles (Excluding quotes).
  
• 
  Search for the administrator account and try to log in with that account and check if you are able to view the files.
  

I suggest you to login through Microsoft account and try deleting other user account.

Hope it helps. Kindly update the status of this issue, we will be happy to help you.