Windows 10: Two new laptopsAnd I get. Something went wrong we have been unable to set up your pin and...

I recently bought two reconditioned laptops set them up fine. Now come to use them Christmas day. And I get. Something went wrong we have been unable to set up your pin and it boots me back to the log in screen. I have no access to the system. Is their a solution I have looked online but because I can't log in I can't make any system changes. The images below the error message and the only option I have when it comes to troubleshooting. Thank you.

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Unable to set PIN for log-in

I have tried every suggestion I have found online, but nothing works. When I click to add a pin, nothing happens. This is a new Windows 10 laptop, and from day 1 of set-up, I was unable to set a PIN. I had Windows 10 on another laptop and was able to set
ta PIN with no problem. The more I use Windows 10, the more discouraged I become.

 

Unable to set PIN for log-in

Hi,

There is a possibility that this is due to . To properly isolate your issue, kindly verify the following:

• Did you encounter any error messages?
• What troubleshooting steps have you done to troubleshoot the problem?
• Which Windows 10 version/build is currently installed on your computer? To check, type
  winver in the search option.
  

In addition, you can try Jessen P's suggestion on this link
to see if it will work for your issue.

We're looking forward to your response.

 

Unable to set up PIN

Hi,

There can be many reasons why you are unable to set up a PIN on your device. One of these is due to corrupted system files. For us to properly figure out what's causing this error, we'd like to confirm the following information:

• How and when did the issue start?
• Have you recently installed any updates?
• Have you made any relevant changes to your device prior to this happening?
• Have you tried using another profile to check if the same thing occurs?
• What steps have you taken so far to resolve the issue?

Your reply is highly appreciated.