Windows 10: Uable to recover Microsoft account password

Hi,


I have a windows 10 PC which I stupidly setup with one account when new. I have now setup child accounts but as no one seems to recall the "main" account password I created a new administrator account.


This is all working fine.


However, I wanted to add the old admin account to the family account but no one can recall this accounts password!


I've tried to recover the password using the form but this fails every single time. The phone number also doesn't work-says we are experiencing an issue with this service, again every single time tried over a number of weeks!


Is there any way to simply have this account reset? I can still access the email associated with the account but I need to be able to log into the Microsoft account to accept the request to join the family.


I would simply delete this account but my son has his Minecraft game installed on it, I've tried installing Minecraft on his new account but there doesn't seem to be a way to change which Microsoft account is associated with his Minecraft account & user name?


So, to sum up, I can access the email that is associated with the MS account but I can not reset the MS account password!

:)

 

Recover forgotten Microsoft account?

Hi Robert,

Changing the password is one you can do to make sure your account is secure. To resolve your concern, we suggest the you follow the steps in this article:

How to reset your Microsoft account password or you may preform it by clicking on this
link. It will let you reset your password and recover your Microsoft account.

Let us know if you need further assistance.

 

How to Reset & Recover Microsoft Account

This Forum article walks you through the account password reset, account recovery process, and offers tips and tricks to help get you into your account as quickly as possible.

A Microsoft
account (formerly knowns as Windows Live ID) is what you use to sign in to
Microsoft services such as outlook.com (or Hotmail), Office, OneDrive, Skype, Xbox, Windows, and more. It makes your experiences on devices and services more personal and relevant
to you.

Watch the Instructional Video on the step by step password reset & recovery

https://www.microsoft.com/en-us/videoplayer/embed/RE1ZRwx





Password Reset

If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live you might need to reset it. First, check to make sure that Caps Lock isn't on, because passwords are case-sensitive. If you're
sure you're using the right password but still can't sign in, you may need to reset your Microsoft Account password

To reset your password:

1. Go to the Reset your password page -
   Reset your password
2. The short video provides step by step guide on how to reset your Microsoft Account Password
3. To learn more on how you can protect your Microsoft Account, visit
   How to help keep your Microsoft account safe and secure

Account Recovery

If resetting your Microsoft Account password does not work, you may still recover your account by answering the Recovery Form.
The account recovery form is meant to be the last option to get you back into your account. the recovery form gives you a chance to prove that you own your account.

Fill out Recovery Form

1. Go to https://account.live.com/acsr
2. Enter a working email address that we can use to contact you about your account recovery
3. The short video provides step by step guide on how to recover your Microsoft Account through ACSR
4. To lean more on Recovering Microsoft Account, please visit
   https://aka.ms/MSArecovery

Note:

The account recovery form works by asking questions about your account that only you could answer. Then, we review your answers and respond within 24 hours with either instructions to get back in to your account or a denial. Keep
these tips in mind to help you succeed:

• Use a computer we’ll recognize. If possible, fill out the form on a computer that you’ve used to sign in to your account before.
  
• Answer as many questions as possible. Not all the questions will apply to you, and that's ok. Don't worry if you don't have an answer. But it's better to guess and be close than to leave a question blank.
  
• Give us a working email to contact you. We won't use this email address for spam, only to give you the results of your recovery request. You can even use a friend's account, or create a free temporary email.
  
• If you have two-step verification turned on for your account, the recovery form won’t work. When you turn on two-step verification, we promise not to let anyone sign in without two forms of identification, no matter how much information
  they know about your account. Visit this page to learn more about two step verification

 

Recover Microsoft User Account Password

Hi,

Thank you for posting your query on Microsoft Community.

The only way to recover his account password is to reset the password of his Microsoft Account. To do so you require access to his phone or email account.

Forgotten password and other sign-in problems

You can't sign in to your Microsoft account

If you have access to neither of these, you may have to create a new User account using the media creation tool.

Let us know if you require further steps to create a new user account using media creation tool.

Awaiting your response.

Regards,