Windows 10: UGEE 1910b running on Windows 10?

Hi,


I have a UGEE 1910b and have been trying to get it to run on my HP running windows 10. The laptop sees the monitor and I can use it as either a extended or mirrored monitor but the UGEE software does not see the unit. The UGEE website is absolutely no help. When I tried to uninstall the driver and reinstall it keeps saying that there is still software on the system. I believe I have finally deleted all the things I need to delete.


I was wondering if anyone else has had these issues in Windows 10? What I have read in forums, people have issues with Windows seeing thier monitor. Like I stated it sees it fine but the UGEE software wont.


I bought it used of EBAY which might of course be the problem. Right after I bought it I had to have open heart surgery and was not able to try to install it for over a year.


I know seem to be having an issue with my touchscreen. It senses my finger touch fine but not a generic stylus that I could use while I was in the hospital.


Im thinking of going back to Apple products after all this.


Any help would be greatly appreciated.


Thank you all,


Rick

:)

 

Ugee 1910b Not responding And problems with Krita

Hello,

You might be experiencing this issue because the current device drivers on your
UGEE 1910b tablet is not playing nice with Windows. As such, we recommend that you check UGEE's website for the latest drivers. If the issue persists while using the latest drivers, try using older ones.

Additionally, driver updates for Windows 10 and many devices (such as tablets, network adapters, monitors, printers, and video cards) can be automatically downloaded and installed through Windows Update. See:
Update drivers in Windows 10. After updating drivers, try if you will experience the same issue while using built-in
drawing apps like Paint or Paint3D.

To also isolate the cause of this problem, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues.

1. Click Start.
2. On the search bar, type Troubleshooting, and click on
   Troubleshooting from the results.
3. Click Hardware and Sound.
4. Under Device, click Hardware and Devices.

Let us know how it goes so we can assist you further.

 

Ugee 1910b Tablet Not Responding to Any Touch

Back in January of 2018, I bought the 1910b Ugee tablet. It was working correctly for me and I set it to the side due to school starting back up in August. Haven't touched it till now. The tablet no longer reads any touch. The pen and your finger are not
being registered anymore.

I have it connected to an Asus 2-in-1 laptop. It has been the same one the entire time I have had this tablet. I have tried to unplug and replug, turn on and off, uninstalling the driver and reinstalling it. I am using the up to date driver. My mom has tried
to fix it and it's just not fixing. I've googled, asked friends, looked at other peoples questions, and even the Ugee website, and nothing comes up for this. It's not listed in the owners manual. Yes, I follow the steps everytime I use the tablet and I'm not
sure as to why this is happening now. I'm not sure what to do from here other than contacting the company.

 

Ugee 1910B Graphics tablet off sync

Hi Noonkin,

Since the issue occured after installing a Windows update, there is a possibility that this is due to an outdated device driver or a software glitch. To isolate the issue, kindly perform the following steps:

1. Uninstall the current Ugee 1910B driver.
2. Disconnect your device from your computer.
3. Restart your computer.
4. Download and install the latest Ugee 1910B driver directly from the manufacturer's website.
5. Connect it to your device.
6. Perform PEN calibration. Please refer to your device manual for instructions or call Ugee tech support for further assistance.
7. Check if the issue persists.

If you've already tried these steps, our next would be uninstalling the update that caused the issue. Go to Settings > Update & Security > Windows Update > View installed update history > Uninstall updates. Click the most recent update that caused the issued
then click Uninstall. Don't forget to restart your PC after this process.

Check if the issue persists, if no, then it is a possible software bug. It would be best if you would raise it to our developers. We encourage you to submit your issue using Feedback Hub. You can either vote on an existing submission or submit a new issue.
When you submit a feedback item, we gather additional details and information about your issue that will help determine what’s causing it and address it. Feedback items regularly receive Microsoft responses on the submissions in the Feedback app so you can
see what we are doing about your feedback. Please revisit frequently to see the status of your feedback items.

In order to submit new feedback, please follow these steps:

1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.

2. Navigate to Feedback in the left menu, then press + Add new feedback.

3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.

4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoringwhen you’re done.

5. Once you’ve completed the form and monitoring, click Submit.

6. Click Continue using Feedback Hub.

7. Click My feedback at the top, then find the item you submitted (it may take a while to appear).

8. Open the item you submitted, then click Share.

9. Click Copy link, then paste the link here in your response (it will look like Storefronts Tools<unique link>).

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.