Windows 10: Uh Im trying to update a driver and when I type my serial number its not going through what...

Uh Im trying to update a driver and when I type my serial number its not going through what can i go

:)

 

Serial number

The serial number should be on a sticker somewhere on the desktop.

You can also go into the BIOS to find the serial number.

This link has the info, it says laptop, but should be the same steps:

https://support.hp.com/us-en/document/c00034791

 

Serial to usb driver

Hi, malick diouf1

Welcome to the MicroSoft Community.



Yes, you may need to install a serial to USB driver on your computer in order for it to recognize the device. Here are some steps that may help:

• Make sure that the serial to USB cable is connected properly between the modbus slave device and your computer.
  
• Go to the website of the manufacturer of the cable and look for the driver download page. Download the driver that corresponds to your operating system.
  
• Once the driver is downloaded, run the installer and follow the on-screen instructions.
  
• After the installation is complete, restart your computer.
  
• Open Device Manager by searching for it in the Start Menu.
  
• Look for the "Ports (COM & LPT)" section and expand it.
  
• Your serial to USB device should be listed here with a COM port number assigned to it.
  

If you do not see the device listed after installing the driver, try unplugging and plugging the cable back in or using a different USB port on your computer. If the problem persists, contact the manufacturer of the cable for further assistance.



If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.



Best Regards

Martin | Microsoft Community Support Specialist