Windows 10: UHD Graphic 620 screen problem

Hi there,I am using Lenovo X1 Yoga Gen 4 for many years, suddenly one day I cannot boot up my laptop, and keep restart. After few try I get into Windows but the screen flickering and with black lines and dots, plus the mouse hardly move and screen freeze. Found out is my graphic card/driver got problem, Once I roll back driver to very basic one which cannot tune brightness and project screen or cast screen then the computer run ok. But once I update the driver to the latest or newer one same problem occurred. Please HELP~

:)

 

issue with intel uhd 620 graphics

Hello, MOKSHIT BIRLA

Welcome to Microsoft Community.

I’m sorry to hear that you are having issues with your Intel UHD 620 graphics driver on your Dell Inspiron 3583 laptop. I understand how frustrating it can be when your laptop screen freezes randomly or when you try to change the display mode. I will try to help you with some possible solutions.



According to some results, this seems to be a common problem for many users with Intel UHD 620 graphics cards. There are different causes and fixes for this issue, depending on your system configuration and driver version. You can see it from Intel's community

UHD 620 freezing and lagging - Driver bug - Intel Community

Intel UHD 620 driver crashes/freezes Computer - Intel Community

Here are some suggestions that you can try:

1->Update your BIOS and chipset drivers from the Dell support website. Sometimes, outdated or incompatible BIOS and chipset drivers can cause conflicts with the graphics driver and result in freezing or lagging issues.

Drivers & Downloads | Dell US
Dell BIOS Updates | Dell US

2->Uninstall the Intel UHD 620 graphics driver from the Device Manager and reinstall it using the Intel Driver & Support Assistant. This tool can help you find and install the latest compatible driver for your system. Make sure to restart your laptop after uninstalling and reinstalling the driver.

If updating or reinstalling the graphics drivers does not resolve the issue, you can try disabling the User Account Control (UAC) feature temporarily to see if it makes any difference. To disable UAC, follow these steps:



1. Press the Windows key + R to open the Run dialog box.

2. Type "msconfig" and press Enter.

3. Click on the "Tools" tab.

4. Scroll down and select "Change UAC Settings".

5. Click on the "Launch" button.

6. Restart your computer.



Please note that disabling UAC can make your computer more vulnerable to security threats, so it's important to re-enable it once you've finished troubleshooting.



If none of these solutions work, you may need to contact Dell support or Intel support for further assistance.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Based on the comprehensive results, try to switch to the microsoft basic display adapter and keep using it, and there will be no such problems. Therefore, the help that Windows can provide for this is relatively limited. At least we can know where the cause of the problem comes from.

Best regards,



Chandy |Microsoft Community Support Specialist

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* Your patience and cooperation are highly appreciated.

 

having problem with latest UHD 620 intel video driver

I update this with Intel driver assistant online.
It frequently updates the 620 UHD video driver, been sometimes multiple times per week.
This last update has caused the screen to refuse to turn on after it sleeps or something like it.
All I can do is force a restart using the power button. Keyboard caps lock light still turns on and off with a dead dark screen.
So went to device manager to roll back driver, and I can't, it is not available, why is that!

So what can I do next?





- - - Updated - - -

Problem gone away, odd.
PC's do unexplainable things.

 

Intel UHD Graphics 620 not supporting

Hi _rahulalam

Intel released a new device driver for the Intel UHD Graphics 620 on the 5th of this month, you should go to that Intel website, then download and install that full version of the driver to see if Intel have resolved these issues . . .

https://downloadcenter.intel.com/product/126789...

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