Windows 10: UHD Resolution for external monitor.....(2560 x 1440)

I have a Samsung Laptop (550P7C) the in-built Graphics Card (Intel HD Graphics 4000: Driver version, 10.18.10.5059) will not "offer" me higher resolution than 1920 x 1080.
The laptop is capable of supporting 3840 x 2160 (I require: 2560 x 1440)
I have been told by Samsung that this is a "Default Setting" and cannot me upgraded...
I have just purchased a ViewSonic 32" UHD Monitor, (I am a Graphic Designer) specifically for my work, and wonder if your software will operate on my laptop, bearing in mind the default firmware is set as 1920 x 1080.....?
Please advise. Phil

:)

 

have 2 monitors both 2560 x 1440 and the system will only allow one monitor to be 2560 by 1440 and the other is set to 1920 x 1080

have 2 monitors both 2560 x 1440 and the system will only allow one monitor to be 2560 by 1440 and the other is set to 1920 x 1080

 

Monotor resolution required: 2560 x 1440

Greg....I have just purchased a 2560 x 1440 UHD Monitor, but I cannot change my resolution settings from 1920 x 1080 up to the required settings.

My drivers are up to date, and i have changed cables to support Nvidia which makes no difference.

it seems there is a "default" that keeps reverting back to my existing settings in Intel core i7 3630QM CPU...

...is this built into the chip on the motherboard?

I have tried all options to resolve this issue, please advise. Phil

PS: i notive that the Nvidia drop down tree only shows the first 3 options, not the resolution options...

It seems the Nvidia chip is redundant, because any option to use it reverts back to the INTEL option.

 

Unpredictable, sporadic loss of resolution with external monitor with Microsoft Office applications

Hi Albert,

For us to better assist you with your concern, kindly answer the following questions:

• Does the issue also happens when your laptop is not connected to the ASUS monitor?
• What is the resolution you're currently using when your laptop is connected to the monitor? Are you using the recommended resolution of the laptop which is 2560 x 1440 or are you using the monitor's resolution which is 3840 x 2160?
• Aside from rebooting your computer, what other troubleshooting steps you've done to address this issue?

If possible, kindly send us a screenshot of the issue you're getting to better understand the issue.

We'll be waiting for your response.