Windows 10: Unable to access account and recovery form does not work....

I am attempting to assist with recovering my mother's Microsoft account. She has locked herself out due to repeated attempts and gets the message that "Sign-in is blockedYou've tried to sign in too many times with an incorrect account or password."Unfortunately she kept passwords on random pieces of paper and a couple years ago her laptop was wiped/reset since she wasn't using it, and that was probably the only system which had had her original login info. She uses a desktop now, under Windows 10, which of course allows offline account login. Because of this, we don't have a "previous system"

:)

 

No response to Account Recovery Form

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Just a gentle reminder that we are only Microsoft users like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

I just want to confirm when did you last successfully sign in to your Microsoft account? If you have not logged into your account for more than two years and it has been closed due to inactivity, you will not be able to use the Account Recovery Form to recover your account. Reference: https://support.microsoft.com/office/7c0a9fa7-0...

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: https://support.microsoft.com/office/eff4f067-5...

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to your two-step verification phone number.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: Recover your account

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a...

Important: If you haven't received any response from the Recovery Forms, please check your junk and spam folders just in case you received it there. Also, try to re-submit your request again after 24 hours.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-d...

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

 

No response to Account Recovery Form

Hello, I sent out a couple of Account Recovery forms and since some lacked important information, they were denied. After including more details based from memory/screenshots/transactions it seems that the recovery form ceased it's responses. Why is that? And what steps can I take to get an answer to how to get my account back?

 

Can't access another Microsoft account

Hello Betsy,

We appreciate bringing this up. If you forgot your password and unable to access your Microsoft account, you can refer to this article and perform the steps on this
link to help you get access to your account. We also suggest that you keep trying to send or submit the recovery form up
to two times daily for more chances of recovering your account.

We're here if you have any questions.