Windows 10: Unable to access "Documents" Folder. There is a "push pin" icon next to "documents." What...

Recently had a technician remove 2 viruses and put files, etc. back where I could find them. I cannot access my "Documents" folder. I can search for specific documents and access them-- if I recall their title, but not the contents of my folder. Next to "Documents," there appears a push-pin icon. It also appears next to the Download folder and a couple others. When I click on "Documents," only a few items appear; none are actual documents. I have all files on a Carbonite hard drive. Will restoring all of them to my PC help? It seems nothing is where it should be. Help please. Thank you.

:)

 

Icons missing, unable to access documents folder

Hi all,

I was recently following some steps online for fixing a game i was using, and in the process went into my documents folder and deleted the onedrive file inside. Since doing that I was unable to access the documents folder and most of my computer icons dissapeared.
I tried to reset the path using registry editor and replacing what was there with “%USERPROFILE%\Documents” however i still cannot access the documents folder ( it says “ filename directory name or syntax is incorrect) and only half of my desktop icons have
returned.

any help would be appreciated! Would rather not wipe the PC!!

 

Prooblems accessing documents

Hi Jilly,

Generally, the Documents folder found under Quick access is the Documents folder built-in to Windows, and not the Documents folder in OneDrive. Since you mentioned that both This PC and OneDrive are giving you the "Location is not available." message,
do you mean to say that both Documents folders are missing from Quick access?

Based on the screenshot that you've provided, you are accessing your Documents through This PC, instead of Quick access. Have you tried pinning the Documents folder from This PC to Quick access? If not, we suggest that you do. This way, you won't need to
go through several folders to reach your files.

Here's how:

• Access the contents of of the user account that you're using, in your case, it's the
  jilly folder from This PC > OS (C >
  Users > jilly.
• Right-click on Documents, and then select Pin to Quick access.

Regarding the OneDrive folder, we suggest restoring the Documents folder from the OneDrive recycle bin so we can avoid further errors. You may refer to this
support article for steps on how to restore deleted files and folders
in OneDrive.

Is your OneDrive synced to your Windows 10 PC? If so, you can try to restore the Documents folder from
http://onedrive.live.com. Steps on how to restore deleted files and folders can be found in this
support article under the
Restore deleted items section.

Let us know how it turns out.

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.