Windows 10: Unable to access DOD DISA Mail.Mil in Windows 10

Hello,


After applying the Cumulative Update for Windows 10 (KB4520004) I can no longer access DOD DISA Mail.Mil. With Microsoft Edge it requires me to input my pin about 8-9 times before loading outlook. However, if I click any button I have to re-enter my pin as many times for any action. With IE it won't even get to the page, it says it has a TLS problem. Firefox has same issue with not loading the page with an SSL error.


Does anyone have any details on which setting change caused this? I've tried all basic troubleshooting tips, clearing cache, compatibility view, uninstalling DOD cert, reinstalling them, uninstalling CAC card drivers, reinstalling them...Only thing that worked was Uninstalling the patch.


Any help would be greatly appreciated.


Thank You



***Original Title: Windows 10 Version 1709 for x64-based Systems (KB4520004) Patch Causing DOD DISA Mail.Mil access issues***

:)

 

DoD Certificates

Being in the military I HAVE to have access to AKO and Enterprise email however with my new windows 10 I am unable to download the "DoD Root CA 2 Certificate" from this website, "http://dodpki.c3pki.chamb.disa.mil/rootca.html
" even after adding "disa.mil" to my compatibility view settings. Any suggestions?

 

Unable to access mails until restart.

Hi,



Thank you for posting your query on Microsoft Community.



I appreciate if you could answer few questions to narrow down to the issue.

• How exactly are you trying to access your Gmail account? Is it through Mail client or from browser?
  
• What exactly happens, when you try to access the mails?
• Did you receive any error message?
• Did you install any third party security application?
• Are you able to access the internet at the time when you are unable to access the emails?

If you are using Mail app, as an initial troubleshooting step, I suggest you to run the app troubleshooter and check if it helps to resolve the issue.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



Please get back to us with the required information. We will be happy to help.



Thank you.

 

DoD Certificates

Hi,

I realize that you are unable to download the "DoD Root CA 2 Certificate". I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Have you logged in to the PC as admin?
  
• 
  Is the PC connected to a Domain Network?
  

Reply to us with more information to help you further.