Windows 10: Unable to access internal HDD, shows in disk management but not explorer.

Hi. I am unable to access the secondary HDD in my PC. the drive shows in disk management but shows as an empty drive but there is data on it which i need for my business. I have tried the basics and still cant access the drive. Thanks

:)

 

HDD in a HDD caddy is not showing up in the disk management

Hi,

To assist you better, I would like to ask some questions:

• How are you connecting the HDD Caddy?
• What is the make and model of your computer?

If you are connecting the device using USB, I suggest you to check if other USB devices are recognized as USB devices or Other device. If it is displaying as other device, then the issue might be with the USB port. So, I suggest you to update the USB drivers
by following the steps below:

• Press Windows key + X, select Device Manager.
• Expand Universal Serial Bus Controller.
• Right click on the drive, select Update Driver Software and follow the on-screen prompts.

Keep us posted on the status for further assistance.

 

Windows 10 unable to recognize and access the information saved on Hard disk drive in Windows 10.

Hello Joseph,



Thank you for replying with the status of the issue.



I suggest you to follow the steps below to check if the contents of the external HDD drive can be accessed:

• Connect the HDD to the PC, press Windows logo + X keys on the keyboard and select
  Disk management from the context menu.
• Check if the HDD is visible in the window (It should show if the drive is detected under Device manager).
• If visible, right click on the drive and select Open from the context menu.
• Check if the contents will open in the File Explorer window.

Write back to us with the status of the issue for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.

 

Disk Management

Hi Keith,

Thanks for providing the detail that was requested previously. Since the disk management screen that you saw is showing greyed out options, we suggest that you follow the steps below to change the partition type of your internal drive:

• Open Disk Management then right click the partition on the disk you want to covert and select Delete Volume.
• Once you complete the process you will see the whole disk shown as two separate unallocated spaces. Right-click the disk and select Convert to GPT disk.

After the conversion, you will be able to use the whole disk and then you can create new separate partitions.

We look forward to your response to our queries.