Windows 10: Unable to access internet.

Discus and support Unable to access internet. in Windows 10 Network and Sharing to solve the problem; So i was helping a user over the phone. Below are the findings: - IP address: 10.10.78.210 Subnet mask: 255.255.254.0 Default gateway: 10.10.79.254... Discussion in 'Windows 10 Network and Sharing' started by jackin, Oct 16, 2018.

  1. JACKIN
    jackin Win User

    Unable to access internet.


    So i was helping a user over the phone.

    Below are the findings:


    - IP address: 10.10.78.210 Subnet mask: 255.255.254.0 Default gateway: 10.10.79.254
    - User can successfully ping default gateway: 10.10.79.254
    - User can successfully ping 8.8.8.8
    - User can successfully ping www.google.com
    - User can also ping www.yahoo.com.


    However,


    - User cannot open either www.google.com or www.yahoo.com or any other website.

    - Network icon says "No internet access"

    - What can be causing this or what might be the possible fix or next troubleshooting steps?

    :)
     
    jackin, Oct 16, 2018
    #1
  2. EESHWAR KUMAR
    Eeshwar Kumar Win User

    Unable to access internet

    Original Title: Internet access



    Hi Greg,

    Thank you for posting your query in Microsoft Community.

    Appreciate your interest in using Windows 10. I understand the frustration to wait for something and it is taking a long time.

    I would suggest you to perform an Internet troubleshooter by following the steps below.

    • Click on start and type ‘troubleshooting’ and press enter.
    • Click on ‘View all’ on top left corner.
    • Select ‘Internet Connections’ in the list and follow the prompts for troubleshooting.


    Also, check if the issue persists by connecting to a different network.



    Hope the information is helpful. Feel free to write is back for any other assistance with Windows, we’ll be glad to assist you.
     
    Eeshwar Kumar, Oct 16, 2018
    #2
  3. JAMESWIKER
    JamesWiker Win User
    Unable to access internet with certain programs

    I have a Compaq Presario CQ62 running Windows 10. I am unable to access the internet with a couple programs. I downloaded the update from Windows 7 to 10. Everything runs fine but HP's support program and Print Shop V22.

    I googled the problem and tried some of the suggestions listed, but I still can't access the internet. I am using Firefox and it connects fine along with Norton Internet Security. Any suggestions?

    [Moved from: Windows / Windows 10 / Ease of access]
     
    JamesWiker, Oct 16, 2018
    #3
  4. MRBLACK761
    Mrblack761 Win User

    Unable to access internet.

    Unable to access my router

    1. I already have a gateway configured in my house, so no, i'm not relying on this router for internet. However, I plan to make this into an access point in the very near future.

    2.This is what I'm getting when i follow that step....

    Autoconfiguration IPv4 Address. . : 169.254.205.6(Preferred
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    So with this i tried 169.254.205.1 with unlucky results :/
     
    Mrblack761, Oct 16, 2018
    #4
Thema:

Unable to access internet.

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