Windows 10: Unable to access laptop

Hello,On 9/3/2025, while navigating on the internet on the back market and you tube websites with our laptop, the screen became black and was not returning to normal. We shut down the laptop manually and when we re-started the laptop again, Bitlocker appeared on the screen requiring the recovery key to access the computer. We followed the link provided "aka.ms/recoverykey but unfortunately, to recover the key, the only way was to access a different account that doesn't exist anymore. Therefore we couldn't continue and the only way to progress was to request the security info to be replaced wit

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LAPTOP is not accessible ..... Access is denied.

I am trying to share a folder on a LAPTOP. I have other a number of other systems that have folders Shared and they work fine, but with this one I get the error "LAPTOP is not accessible ..... Access is denied." when I try to access it from a different Win10 system. So I went thru the entire "How to Share Files and Folders Over a Network in Windows 10" tutorial step by step. File and Print Sharing is enabled, SMB1.0 client & server are running, and Everyone has Full Access to the Share. Still get the error. I have tried it with the Network Public and Private, with the same result. Any suggestions ? Microsoft Windows 10 Home Version 10.0.19042 Build 19042

 

Unable to access Zip folder created by "Steps Recorder" in Windows 10

Thank you for the reply. I already have "hidden files" checked. - - - Updated - - - To clarify : 1) Attempting to open file by clicking on it in the "Recent files" list I get the following:

2) Unable to find file where it is supposed to be located based on the "File location" path:

3) What I get when attempting to look at "Security" tab:

 

Unable to access files on Desktop from laptop

Hi,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to access the files on your desktop from your laptop. However, we would like to know the details requested below:

• Do you receive any error message/code?
  
• Which build version of Windows 10 is installed on the computer?
  

Ideally, to share files between two computers, they should be connected to the same network.



We would like to know if you are able to access the drive using the IP address. Follow the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type
   \\IPAddress (ex: 192.168.x.x) and check if you are able to access the drive.
   

If you get any error, please click on the drop down arrow in the error dialogue box and let us know the error.



Also, check the sharing permissions for the shared folder. Refer the steps mentioned below:

1. Navigate to the location on the PC through which the files are shared.
   
2. Right click on the folder and select Properties.
   
3. Click on Sharing tab, and click on
   Advanced Sharing.
   
4. Now, select the checkbox for Share this folder.
   
5. Click on Permissions, select the check box for
   Allow Full Control.
   
6. Click on OK (Twice).
   

For more information, you may refer the suggestions provided by
Roohi_Taj replied on November 28, 2018 in the thread
You do not have permission to access \\PC_NAME contact your network administrator to request access.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator