Windows 10: Unable to access Microsoft

Discus and support Unable to access Microsoft in Windows Hello & Lockscreen to solve the problem; I just recently set up my new computer and Windows and now I am trying to access Microsoft, it asks for login and password. When I use my email address... Discussion in 'Windows Hello & Lockscreen' started by #Confused person, Dec 10, 2020.

  1. Unable to access Microsoft


    I just recently set up my new computer and Windows and now I am trying to access Microsoft, it asks for login and password. When I use my email address and the password, it keeps telling me incorrect password. What am I doing wrong?

    :)
     
    #Confused person, Dec 10, 2020
    #1

  2. Unable to access YouTube websites on Internet Explorer and Microsoft Edge on Windows 10

    Hi,

    As you are facing issues with accessing the YouTube on Windows browsers, do not worry we will help you with this issue.

    Provide us additional information to assist you better with this issue:

    • What is the complete error message/ error code while trying to access the web pages?
    • Does this issue specific only with YouTube?
    • Have you made any changes to the operating system prior to this issue?

    Try the below workarounds to identify what is causing the issue:

    • Try to access YouTube in different browser and check if it is working fine. This will let us know if the issue is with the website/ the Microsoft browsers.
    • Also, try to access different website on Internet Explorer and Microsoft Edge.

    Try the below troubleshooting steps to access the website and check if it helps.

    Method 1: For Internet Explorer

    Step 1: I suggest you to run the Internet Explorer Performance troubleshooter.

    • Press Windows key, type
      troubleshooting
      and select it.
    • Click on View all in the left pane.
    • Click on Internet Explorer Performance
      and follow the onscreen instructions.

    Step 2: If the issue is only on Internet Explorer and to specific website, I suggest you to view the website in compatibility view to check if the issue is confined to compatibility.

    Steps to view the website in compatibility view:

    • Open Internet Explorer
      and open the website.
    • Click on Gear/ Settings icon at the right-top corner of the window.
    • Click on Compatibility View Settings, click on Add
      to add the website and click on Close.
    • Reopen the website and check if the issue persists.

    Step 3: If the issue still persists, I suggest you to access the website in
    InPrivate mode and check.

    InPrivate Browsing enables you to surf the web without leaving a trail in Internet Explorer. This helps prevent anyone else who might be using your computer from seeing what sites you visited and what you looked at on the web. You can start InPrivate
    Browsing from the New Tab page or the Safety button.

    Steps to open the browser in InPrivate mode:

    Open Internet Explorer, press Shift+Ctrl+P
    to open the browser in InPrivate mode and try to access the website.

    Method 2: For Microsoft Edge:

    I suggest you to check if the Adobe Flash player is enabled on Microsoft Edge.

    • Open Microsoft Edge, click on More actions
      (...) in the right-top corner of Microsoft Edge window.
    • Click on Settings, scroll down and click on
      Advanced settings
      .
    • Enable Use Adobe Flash Player
    • Check if the issue persists with accessing the YouTube websites.

    Hope it helps. Reply to the post with an updated status to access YouTube website on Microsoft browsers for further

    assistance.

    Thank you.
     
    Deepika Gowda, Dec 10, 2020
    #2
  3. Unable to access Microsoft Solitaire Collection

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand how frustrating it is when you are unable to access
    Microsoft Solitaire Collection from Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Windows 10 Version and Build installed? (Type winver
      in Windows search/Run command)
    • What is the complete error message?
    • Do you have any non-Microsoft antivirus program installed?
    • Are you aware of any recent changes on the PC prior to this issue?


    In this scenario, we would suggest you to perform all the steps sequentially and check if you are able to access Microsoft Solitaire Collection.



    Step 1: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



    Step 2: Reset App

    1. Press Windows + I key to open Windows
      Settings.
    2. Click on Apps and select
      Apps & feature
      from the left pane.
    3. Scroll and look for the Microsoft
      Solitaire Collection app.
    4. Select the app and click on Advanced option.
    5. Click on Reset and once you see a tick mark, then relaunch and check.


    Step 3: Uninstall app using Power shell command

    1. Press Windows + X key and select Windows PowerShell (Admin).
    2. Copy and paste this command, then press enter:
      Get-AppxPackage *solitairecollection* | Remove-AppxPackage

    3. Close the PowerShell command and restart the PC.


    Step 4: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 5: Install Microsoft Solitaire Collection

    Once the PC restarted, then go to
    Microsoft Store
    to download and install Microsoft Solitaire collection.



    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Dec 10, 2020
    #3
  4. Try3 Win User

    Unable to access Microsoft

    Unable to access a URL copied to a Word doc.

    To avoid your having to cope with parallel replies I'd also suggest going to Unable to access a URL copied to a and deleting that accidental copy of your thread.

    Denis
     
Thema:

Unable to access Microsoft

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