Windows 10: Unable to access PC with new alias, Windows thinks my old account is admin.

I have a pretty complex and specific issue, so please listen carefully, I'm quite irritated and I've been trying to get any info and have been trying to fix this all day. I've attempted to solve this with a Microsoft support person, and they left me waiting for an agent, saying It'd take 3-5 minutes, and 40 minutes went by and I just decided to keep trying to fix it myself.So I have this new PC given to me and factory reset for me. I signed in with my windows account and all was fine. I shut it down, come back after a bit, and when I start it up, it asks me to make a pin. I said yes, but it sa

:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account & billing help - Microsoft Support

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Unable to access Admin account.

Hi Jedigal.

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused to you.

I suggest you to enter Safe Mode and enable built-in administrator and check.

Step 1: Start computer in safe mode.

• 
  Type Settings in the search box on the desktop, select
  Settings.
  
• 
  Here select Change pc settings and then
  General.
  
• 
  Scroll down to Advanced startup, click
  Restart now.
  
• 
  Click on Troubleshoot, Advanced options, and Startup Settings.
  
• 
  Click Restart, select
  Safe mode and then press Enter.
  

Step 2: Enable Built-in administrator.

• 
  Open the Task manager. Here’s a tip: Press
  CTRL + Shift + ESC.
  
• 
  Click File >Run New Task.
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD.
  
• 
  Type the following command and hit
  Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

6. Now log off from the current user and login to the built-in administrator account from the login screen.

Step 3: Create a new user account with the built-in admin account.

Create a new user account

Add or remove accounts on your PC

After creating new user account, press Windows key, type
Mange your account and hit Enter. Click on Family
and other users and select the newly created account. Now change the account type to
Administrator.

Note: Please follow the same steps and type
net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope this will help you. Keep us posted with the status of the issue to assist you further.

Thank you.

 

Microsoft Account Primary Alias now shows me logged in as old alias

Hi, not sure if this is the correct place for MS account issues

Over a month ago i created a new email alias for my MS account and made it the primary alias, and removed the sign-in option for all email aliases except my new primary one.

This has worked fine until this week, when going to look at my family settings on the MS account page no longer worked, neither did device settings, they both gave account errors and upon further inspection it currently showed me logged in under my old alias
email name. A lot of sites seem to take your current primary email alias as the login name and since my old one can't login they get stuck.

Now i have checked and i can only log in using my current new alias name, but when i do it shows me logged in under my old alias name.

Going into the security options instead of showing my new email alias as the primary one it shows the old one instead, effectively duplicating the entry, since the old one is also listed as an alias.

This means i cannot change the primary alias to try and fix the problem, neither can i make my old alias a sign-in option as the site thinks it somehow already is enabled.

I've no idea if anyone has had this happen before, at first i thought it might be a temporary display bug, but it's been like it for a few days, i tried speaking to someone but they couldn't fix it either. But there's quite a few things i can't do with my
account now as it's sort of stuck.

Thanks

Darren