Windows 10: Unable to access screen for login details

Hi,


My pc has been freezing and crashing a lot for the past 3 days which has been a huge inconvenience but I endured it.


This morning, however, my PC froze so I did a manual restart. When it turned back on it was stuck on this first screen, not letting me move on to the next to insert my login details as usual.


I made numerous attempts to start it up in safe mode by turning it off and on again multiple times during the loading screen but it just black screens?


Booting my pc up as I normally would still leads to the sctren as attached.


I'm out of options and I'm not sure what to do next.



Edit: I can't seem to attach a video of what Im seeing. To describe it, it's the first proper screen you see when your pc turns on, which shows the date and time although it doesnt have the usual background image If i press the mouse or press a button on my keyboard, it slides up as youd expect it to but very quickly jolts back down; it's stuck on this.

:)

 

Unable to login at startup repair screen

Hi Naveen,

Unable to login at the startup repair screen shows that the password you've used is incorrect. For us to properly assist you, we would like to gather more details about what you were trying to accomplish. This will help us to better understand address the
problem.

• Why do you want to access the startup repair screen?
• Do you have any existing problems which you want to resolve through startup repair?
• Have you made any changes or installed any updates on your computer recently?

Looking forward to your reply.

Regards.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Login changed by Candy crush, unable to login

Hi Abdul,

• Do you get any error message when you try to login?
• Did you try to login using Onscreen keyboard?

Initially, try to login your system using Onscreen keyboard and check if this helps.

On your login screen, click on Ease of access (bottom right corner of the screen) and select
Onscreen keyboard.

Type your password and check if you are able to access.

Also, make sure NumLock key is not turned OFF on your keyboard.

If you still unable to login, then try with the below steps.

• Restart your PC. When you reach the sign-in screen, hold the
  Shift key and select the Power button, and then select
  Restart.
• 
  After your PC restarts, select
  Troubleshoot > Advanced options > System Restore.
  
• 
  Select the restore point created prior to this problem and follow the on-screen instructions to restore your PC to earlier point of time.
  
• 
  Now try to boot your PC into normal mode and see if it works.
  

Kindly let us know the status of the issue to assist you further.