Windows 10: Unable to access the account I created for my daughter

Hello, I created an account for my young daughter. I now can’t remember the correct password for the account. Each time I attempt recovery it tells me I’m not providing enough information. Is there anyone I could talk to to sort this? The help pages aren’t useful nor do they direct you to a person or contact number with answers

:)

 

Unable to access Zip folder created by "Steps Recorder" in Windows 10

Thank you for the reply. I already have "hidden files" checked. - - - Updated - - - To clarify : 1) Attempting to open file by clicking on it in the "Recent files" list I get the following:

2) Unable to find file where it is supposed to be located based on the "File location" path:

3) What I get when attempting to look at "Security" tab:

 

Unable to create account

Hi,

Thank you for posting in Microsoft Community.

To understand the issue better, I suggest you to answer the below questions.

• How are you trying to access this option?
• Do you have any other accounts that you are able to login?

Try to Enable the Hidden Admin account:

From Login Screen try the below steps.

• 
  On the sign-in screen, hold the Shift key down
  while you select Power > Restart
  (in the lower-right corner of the screen).
  
• 
  After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options >
  
• Click on Command Prompt, type the command and click
  enter.

• 
  net user Administrator /active:yes
  (there is a space after administrator)
  

Restart the computer to login to admin account
and then create new user account and check.

Keep us posted to help you better.

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers