Windows 10: Unable to access the Microsoft account privacy settings > App Access

Error msg: "Sorry, something went wrong. We’re not sure what happened, but refreshing the page may help, or trying again in a little while."I've tried accessing the privacy settings of my account on different devices and browsers and deleting the browser's cookies, but the problem still exists. What should I do?

:)

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Work or School account privacy access

Hello, this is Emily.

In general, they cannot access actions/data stored on your local computer with some exceptions:

For example, they can see your usage on the Microsoft 365 apps if you sign in using org account. They can access your files if you store them in OneDrive via your org account.

I would suggest you also reach out to your school's IT to get a copy of the privacy policy specifically to your organization, because there can be some organization specific ones only your organization has.

 

Unable to access apps error Cant't be open with a built in Administrator account

Hi Darrell,

Please answer this question to assist you better.

Do you have any other User account on your PC?

I guess you're trying to access the apps on built in administrator account. Yes, you can't access them using built-in Administrator account. In order to access them you should use Microsoft account. Try with the below mentioned steps and check if it helps
you.

Suggest you to try the below mentioned steps to fix this issue, when you access the desktop screen:

• 
  Press CTRL+Shift+ESC to open Task Manager.
  
• 
  Click File >
  Run New Task
  
• 
  Make sure you have a check mark beside “Create this task with administrative privileges”
  
• 
  Type CMD and hit Enter key. Type or copy/paste the following commands at the CMD prompt and hit Enter key:
  

net user test /add

• This command will create a new user account called test.

net localgroup administrators test /add

• 
  On executing this command makes
  test account as administrator. In simple this will give administrator privileges to test account by adding it to administrators group.
  

Note: In the above command line,
test is the name of the User Profile which we're creating. You can keep any name in the place of
test that which you think your User Profile name should be.

Now logoff from the existing User Profile. When you're on the login screen, on the left bottom corner you can see the account which we have created. Now login with that account and try to convert that account
as Microsoft account by navigating to Start/>
Settings/>Accounts/>Your Account/> Sign with Microsoft account Instead.
If you have Microsoft account try to use that by entering the credentials or else follow the steps to sign-up for new and switch with new Microsoft account.

Once you done with this, now check if you're able to access the app there.

Keep us posted if you require further assistance.