Windows 10: Unable to Access Windows Due to PIN and Password Issues

Subject: Unable to Access Windows Due to PIN and Password IssuesDear Microsoft Support Team,I am facing a critical issue with my Windows PC, and I am unable to log in due to problems with the PIN and account password. Below is a detailed explanation of the problem:1. PIN Issue:When I try to log in, I receive the error message:"Your PIN is no longer available due to a change to the security settings on this device."There is an option to "Set up your PIN," but when I attempt to set it up, it doesn’t work, and I am returned to the same error message.2. Safe Mode Issue:I followed instructions to b

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Unable to Access Windows - PIN and Fingerprint Issues

Hello,

I am experiencing issues accessing my Windows account due to problems with the PIN and fingerprint login. Here are the steps I followed and the issues encountered:

1. I entered an incorrect PIN several times.
   
2. I decided to change the PIN. I successfully logged into my account. and attempted to change the PIN, but an error occurred during the process.
   
3. Now, I am unable to log in using the PIN, and it is blocked for 2 hours.
   
4. I am offered the option to use fingerprint authentication, but it does not work.
   
5. I am not given the option to log in using my password or account credentials, even though I logged in with them when attempting to change the PIN.
   

How can I regain access to Windows?

Thank you for your assistance.

Best regards,

 

Unable to access PIN after performing the Anniversary Update on Windows 10

Hi Monty Lee,



Provide us additional information to assist you better with accessing the PIN on your device:

• 
  What is the complete error code/ error message while trying to access the PIN?
  
• 
  Where you able to see any other log-in password option on the lock screen?
  

I suggest you to try using the password on your lock screen and check if it helps. Also, try to access the user profile from the web browser on different computer and check if user credentials matches.

If the issue persists on the web browser: I suggest you to refer to the below link about: Why can't
you sign in? and try to reset the password. Try the new password on the computer and check if it helps.

If not this might be an issues on the computer, try the troubleshooting steps suggested by
Wasim Asad on August 18, 2015 and check if it resolves your issue.

When trying to sign into Windows 10
for the first time, I get the error “That password is incorrect.”

Hope it helps. Try the above and get back to us with an updated status of unlocking the device for further assistance.

Thank you.

 

Unable to Access Windows - PIN and Fingerprint Issues

1. The PIN frequently malfunctions, especially after the PC wakes from sleep mode. It often says that the PIN does not exist or something similar.
   
2. After a restart, I was able to log in using my fingerprint.
   
3. When I check the login options:
   
   • Fingerprint authentication is available.
     
   • The PIN option is currently unavailable (I created a new account, and the PIN option is available and works there).
     
4. I do not see any option to log in using a password.
   

How can I resolve these issues and regain consistent access to my accounts using both PIN and password?

I previously changed my email address, leaving the old one as an alias. I have now removed the old alias to keep things organized.

1. When I try to access my account using the old email, it correctly states that the account does not exist.
   
2. When I log in with the new email, everything works fine initially. However, when I am prompted to use the PIN, an error occurs again (it seems like it might still be trying to use the old account).
   

It appears that the Microsoft login system struggles to handle these changes and only works under ideal conditions. How can I resolve these issues and ensure smooth access to my account using the new email and PIN?