Windows 10: Unable to activate Windows after BIOS update - No response from support

I'm experiencing an issue activating Windows on my computer with an Intel i13 processor. Here's a summary of my problem:1. I recently updated my BIOS to fix the Intel bug that ruining the Intel i13 processor.2. After the update, Windows thinks I've switched hardware and won't accept my previous activation key.3. I've attempted to contact Microsoft support multiple times: - I couldn't find an email option, only a form to leave my phone number. - I submitted my number several times. - Each time, after a few days, I saw at ticket interface that an agent was assigned and the issue was marked

:)

 

B3 Phenom support

I checked gigabyte's site on my GA-M57 and it didn't say anything about b3 stepping update, but all of the x3 chips are b3 steppings, so just use the x3 support bios if available.

 

windows update Error 0xC004F074 Windows not activated

Hi Lucas,

We would appreciate if you could provide more details about the issue. Is your computer connected to a (domain) secured network? Aside from updating the computer, have you performed any changes prior to the issue?

In the meantime, we suggest following the steps provided on these article:

• "Unable to reach Windows activation servers”
  
• Troubleshoot activation errors in Windows 10 after a motherboard replacement
  or entering a Volume License key

We'll wait for your response on this matter.

 

Activation issue after updating BIOS

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with activation on your PC after updating BIOS, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



For further clarity on the issue, please respond to the questions below:

1. Did Windows 10 came pre-installed on your PC?
   
2. What is the error message that you receive while activating Windows?
   

Since you have already tried using the Activation troubleshooter I would suggest you to try activating the copy of Windows using Phone Activation.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type SLUI 04 and hit
   Enter.
   
3. Follow the on-screen instructions.
   

In addition, you can also check if the Software Protection Service is running. Kindly follow the steps mentioned below:

1. Press Windows key + R, type services.msc and click on
   OK.
2. Now, look for Software Protection service, right click on it and select
   Restart.

However, it would be great if you can get in touch with our Technical Support team using the
Chat or
Call channel for further assistance with the issue as they can
assist you better with the query.



Regards,

Prakhar Khare

Microsoft Community – Moderator