Windows 10: unable to add device to monitor childs use

Discus and support unable to add device to monitor childs use in Windows 10 Gaming to solve the problem; I have tried multiple times to add my daughter's laptop to family safety to I can monitor her use. it is an ASUS brand, serial number is... Discussion in 'Windows 10 Gaming' started by Amy Lambert1, Dec 28, 2023.

  1. AMY LAMBERT1
    Amy Lambert1 Win User

    unable to add device to monitor childs use


    I have tried multiple times to add my daughter's laptop to family safety to I can monitor her use. it is an ASUS brand, serial number is R7N0LP01M010286 but each time I enter the serial number it is not located. I can't find in settings to add her either so I need some help or if this could be added to my account, the e-mail address is *** Email address is removed for privacy ***. Thank you

    :)
     
    Amy Lambert1, Dec 28, 2023
    #1
  2. NYIMA YONTEN
    Nyima Yonten Win User

    Issues with using Family Safety on Windows 10 and child device is not monitored by parent account.

    Hi Joe,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if monitor the child device activity is disabled in the Family Safety.



    I suggest you to follow the steps provided in the Microsoft Help Article about setting up Family Safety account and how to configure the child limits.



    Set up your family:

    Getting started with Microsoft Family Safety - Microsoft Support

    Set the right limits for your child:

    Filter apps and games with Microsoft Edge - Microsoft Support

    Monitor your child's device use with activity reports:

    View device and app use with Family Safety activity reporting - Microsoft Support

    Please get back to us with an update on issue with configuring child account in the Family Safety, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Dec 28, 2023
    #2
  3. ASWIN_ANAND
    Aswin_Anand Win User
    Child's account monitoring no logs

    Hi Rona,



    Thank you for updating us. Let me help you.



    I suggest you to remove the PC associated to the child via the Family Safety website to re-establish the connection by following these steps:

    1. Login to

    Family Safety website    .

    2. Go to the child's
    Edit settings    .

    3. Look for the computer associated to the child account at the lower portion, click
    Remove at the right side of the computer.

    4. Go to Windows 8 Family Safety control panel, turn on Family Safety for the child account.

    5. Switch user and then log in using the child account at the PC.

    6. Try to do some activities on the child account such as web browsing, etc. (at least 5 minutes).

    7. Log out from the child account then log in using the parent account. Verify if the activities are reflected in the Activity reports of the Family Safety website.

    Reference: Refer to the following Microsoft article on
    Monitor your child's device use with activity reports.

    View device and app use with Family Safety activity reporting - Microsoft Support

    Check if it resolves the issue.



    Keep us posted on the issue. We will be happy to assist you further.
     
    Aswin_Anand, Dec 28, 2023
    #3
  4. CORIANNFLORES
    CoriannFlores Win User

    unable to add device to monitor childs use

    Not Tracking Web Browsing Activity on Child Account

    Hello,

    I had already read that article and tried all those steps mentioned before posting on this forum. Nothing worked. I am still not able to see the web activity on my child's account.

    I have already verified that the Family Safety Service is connected to my PC and that my child has the PC listed as a device on their account. My child's account is listed as "child" on my PC account settings. When I sign into the child's account, I have
    verified that Family Safe Monitoring is running because the icon is in the task bar.

    This response was not helpful, because as I stated in my original post, I had already read several articles on troubleshooting this issue and nothing worked.

    Can you offer me other suggestions that are not mentioned in that Wiki Article?
     
    CoriannFlores, Dec 28, 2023
    #4
Thema:

unable to add device to monitor childs use

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