Windows 10: Unable to add email account to windows 10 mail client

I am unable to add email account to windows 10 mail client. As soon as I launch the app it gives the error "Cant' create account, your company won't allow you to create that type of account. For more info, contact your company's support person".

:)

 

Windows 10 Mail - Not able to add email accounts

Hi guys,

I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was an exchange account I use for work.
Last week the exchange account stopped working (no emails in the inbox or in saved folders). The personal account still worked but I was unable to access the account settings for either.

I tried to reset Mail, and re-add the accounts but this didn't work.

I have uninstalled and re-installed the Mail program but I cannot add either account now. I don't get any error messages it just keeps on loading and nothing happens when I try to add either account.

Can anybody assist? (Also I'm not that proficient at IT, so any explanation in layman's terms would be appreciated)
Thanks

 

Unable to add account on Mail app. Error - account already exists

Hello JackTexas,

Thank you for writing to Microsoft Community Forums.

I would suggest you few simple steps. Kindly follow the below steps.

Method 1:

• Sometimes it appears there are two different Outlook accounts with the same email address.
  
• Right click and delete the accounts and close the app.
  
• Reopen the Mail app which opens to the inbox screen but with no accounts created, so use the Settings pane to add a new correct email account. Once done hit the sync button.
  

Method 2: Delete all the files not folders from the location:

AppData\Local\Packages\microsoft.windowscommunicationsapps.

Go to Mail app and try to add an account, if Mail app is not available, go ahead and download it from Store.

Method 3: Follow the steps provided by the article on how to
set up email in the Mail app for Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Mala.S

Microsoft Community - Moderator

 

User account now has wrong microsoft email tied to it

Hello vexorg,

You might check using step 3 in Option Two of the tutorial below to see if your son's email is listed under your "Email & app accounts". If so, deleting it will remove it.

*Arrow Add or Delete Account in Windows 10 Mail app Windows 10 Tutorials