Windows 10: Unable to add family members to access Windows Machines under Accounts > Family - "We...

HiI have tried everything possible to fix this issue. Updated WIN 11 to latest updates. Nothing pending. Rebooted several times. Signed in and out of store. I just cannot add another family member to my PC and the other members filtering has stopped working! Please help... No idea what to do anymore.

:)

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???

 

Family members user accounts


For some reason the native photos app has got broken on my wife and sons user accounts (both standard accounts). I cannot fix it. On my own administrator account it works fine. There was a recent photos app update which I think is what screwed it up! Anyway I tested creating a test user account and the photos app works fine if a new account gets created. So I was thinking of deleting both their MS user accounts on my PC and creating them again.

But do I need to remove them as family members also via my outlook website login family tab before I recreate their user accounts again, they are both listed as family members on there and are associated with the PC name. Or can I just delete their user accounts and re-add them as family members on my PC without these shenanigans. It would save time as when you create a family member normally you have to then get them to login to their email and accept etc.

thanks, wayne

 

Unable to add another family member on the system

Hi Mel,

Thank you for posting your query on Microsoft Community.



I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• What happens when you try to add a family member on your system?
• Do you receive any error message or code?
• Are you logged in with administrator account?

I suggest you to follow the steps on how to add another family member on your PC and check if it helps:

Set up family features

Let us know the results. We will be glad to assist you further.

Thank you.