Windows 10: Unable to add payment option

Discus and support Unable to add payment option in Microsoft Windows 10 Store to solve the problem; I tried to buy the Xbox Game Pass from the microsoft store. I am living in India. I tried adding my debit card, which is MasterCard. It did not work,... Discussion in 'Microsoft Windows 10 Store' started by VedanthS, Dec 23, 2020.

  1. VEDANTHS
    VedanthS Win User

    Unable to add payment option


    I tried to buy the Xbox Game Pass from the microsoft store. I am living in India. I tried adding my debit card, which is MasterCard. It did not work, it just says The information is not matching. I've called my bank, and they tried checking if my card is working and all that, and then it is. I have an International Debit Card, and also have international online payments enabled. I don't understand why my card is not working. Everything is working on my card. I do amazon transactions and everything works fine but microsoft. Please reply.

    :)
     
    VedanthS, Dec 23, 2020
    #1
  2. NACHAPPA C K
    Nachappa C K Win User

    not able to add payment option

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing currently.

    I would appreciate if you can provide us the following information to help us understand the issue better.

    • Is this the first time your facing this issue?
    • Did you contact your bank, like the message suggests?
    I suggest you to retype your debit card number without spaces, commas, or other characters that aren't numbers and also verify that the billing address, expiration date, and name listed for your payment option are correct. If you are using a new payment
    option, verify that it has been activated.

    Also suggest you to refer to this link below and check:

    Add or edit your payment method for the Windows Store

    http://windows.microsoft.com/en-us/windows-8/add-edit-payment-method-windows-store

    Please get back to us with a reply so that we can assist you better
     
    Nachappa C K, Dec 23, 2020
    #2
  3. REGILE REB
    Regile Reb Win User
    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options     and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Dec 23, 2020
    #3
  4. SKT_DIAZ
    skt_diaz Win User

    Unable to add payment option

    not able to add payment option

    i have a VISA ELECTRON card instead of just "visa". also it may not be an international debit card as it doesnt have the word "international" printed anywhere. could this be an issue?
     
    skt_diaz, Dec 23, 2020
    #4
Thema:

Unable to add payment option

Loading...

  1. Unable to add payment option - Similar Threads - Unable add payment

  2. Change payment options

    in Windows 10 Software and Apps
    Change payment options: How do I change my payment options? https://answers.microsoft.com/en-us/windows/forum/all/change-payment-options/fe9270f5-5261-46c4-8dfe-f8ac25a3b824

  3. PAYMENT OPTION - ADD CREDIT OR DEBIT CARD

    in Windows 10 Gaming
    PAYMENT OPTION - ADD CREDIT OR DEBIT CARD: I can't add a payment method with BCA Bank Central Asia debit card, the issue I'm facing is with the cardholder name. I'm from Indonesia, please help me...

  4. PAYMENT OPTION - ADD CREDIT OR DEBIT CARD

    in Windows 10 Software and Apps
    PAYMENT OPTION - ADD CREDIT OR DEBIT CARD: I can't add a payment method with BCA Bank Central Asia debit card, the issue I'm facing is with the cardholder name. I'm from Indonesia, please help me...

  5. Unable to add payment method

    in Microsoft Windows 10 Store
    Unable to add payment method: Hi There, I'm unable to add payment method using a credit card based out of India, could you please help resolve this error. Here's the error Check the info you entered. It doesn't match the info for this card. I've checked with my bank and there are no issues with the...

  6. Payment Options

    in Microsoft Windows 10 Store
    Payment Options: My Dell Financial Account no longer shows as a payment option at checkout, and the payment option page will not load. https://answers.microsoft.com/en-us/windows/forum/all/payment-options/6452e17d-4067-444e-a6a0-ea28da839d22

  7. PLEASE ADD MORE PAYMENT OPTION IN MICROSOFT STORE INDIA

    in Microsoft Windows 10 Store
    PLEASE ADD MORE PAYMENT OPTION IN MICROSOFT STORE INDIA: hello i recently wanted to purchase an app from Microsoft store India but i i found out Microsoft doesnt have much payment option like other websites have in India 1I Ask Microsoft to add The following payment system PayPal paypal is now supported in India please add a...

  8. Payment options are a joke

    in Microsoft Windows 10 Store
    Payment options are a joke: I want to buy an app from the Microsoft store, so I try to pay with PayPal. It asks me to add PayPal as a payment method to my Microsoft account. I try and try, but it says it's an "invalid card number". After doing some looking around online, it seems like the only option is...

  9. Unable to Save a Card as a New Payment Option

    in Windows 10 Software and Apps
    Unable to Save a Card as a New Payment Option: I've been trying this for a few days now and I keep getting the same result each time: a reroute back to the Payment Options screen on my Microsoft Account with no signs of a card added. Long story short: I'm trying to make an in-app purchase. I'm unable to add a simple...

  10. Payment option in Pakistan

    in Windows 10 Gaming
    Payment option in Pakistan: Hi. I have a computer on which I am using Windows 10. I have been dying to buy paid apps and games from the Microsoft Store. But when I click 'Buy', a pop-up opens which says: "add a payment method". When I choose 'Credit or debit card', another pop-up opens which requires...