Windows 10: Unable to add pre-existing account to laptop

My laptop had an account on it which over time I have changed emails to using my pre-built desktop. It stayed on the laptop for whatever reason. Today I attempted to sign into the account using the new email. It added a new account to the laptop and everytime I put in my password, it requests I add a pin. It fails to make the pin and somehow crashes or resets back to the initial startup page with the clock.

:)

 

Unable to add another user to my Laptop

Hello Nonya,

Thank you for posting your query on Microsoft Community.

As per the issue description you are unable to add a new user profile on your Windows 10 laptop.
For creating new user profile you may refer to the steps provided in the article mentioned below.

• 
  Press Windows key + R
  
• 
  Type control userpasswords2 and click OK
  
• 
  Click on add under users tab
  
• 
  Click the option, "Sign-in without a Microsoft account
  
• 
  Click on Local account
  
• 
  Choose a name for the account
  
• 
  Add password if you want to
  
• 
  Apply and click OK.
  

For more clarification you may refer to the article mentioned below.



Create a local user account in Windows 10

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,

 

Unable to add account on Mail app. Error - account already exists

Hello JackTexas,

Thank you for writing to Microsoft Community Forums.

I would suggest you few simple steps. Kindly follow the below steps.

Method 1:

• Sometimes it appears there are two different Outlook accounts with the same email address.
  
• Right click and delete the accounts and close the app.
  
• Reopen the Mail app which opens to the inbox screen but with no accounts created, so use the Settings pane to add a new correct email account. Once done hit the sync button.
  

Method 2: Delete all the files not folders from the location:

AppData\Local\Packages\microsoft.windowscommunicationsapps.

Go to Mail app and try to add an account, if Mail app is not available, go ahead and download it from Store.

Method 3: Follow the steps provided by the article on how to
set up email in the Mail app for Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Mala.S

Microsoft Community - Moderator

 

Unable to add a device to Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info on the left pane.
   
3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
   
4. Once the account is converted as a local account, sign in to the account, go to settings and click on
   Sign in with a Microsoft account.
   
5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.
   

Meanwhile, we would like to know the following details to assist you with the Minecraft issue:

• How are you trying to install Minecraft?
  
• Which edition of Minecraft are you trying to install?
  

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator