Windows 10: Unable to boot up after a Norton live update

Today i got a message from Norton 365 to restart to install updates, and i hit restart and walked away from the computer for a while, and when i came back i found a blue screen headed “Automatic Repair” “your PC did not start correctly”. Now when i reboot i get automatic repair started and eventually get to this screen no matter what i try. Please advise!

:)

 

Windows update failed and unable to boot

Hi Chrissy,

To assist you better help us with the information below.

• Have you made any recent software/hardware changes to the computer?
• Do you get any error message or code when trying to boot into the computer?

When installing updates it puts message “Do not shut down your machine”, if you unplug the AC adapter or turn off the computer Chances are:

• Windows resuming the installation process next time you shutdown.
• A non-vital program file becomes corrupted and causes some feature of the OS to become unusable and crash.

As an initial step I would suggest you to unplug all external devices if connected and then try to boot the computer by plugging in the AC adapter and check if you are able to boot the computer.

If the computer boots make sure all the updates are installed and then you can login to user Interface.

If you still not able to unable to get the in Windows Bootable environment I Would suggest you contact your manufacturer.

Get back to us if your require more help on this query.

Thank you.

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.

 

Norton Security not loading with Windows 10 - Why?

Hi,

Thank you for posting your query in Microsoft community forums!

I would recommend you follow the below given steps and check if it fixes the issue.

I would suggest you to restart the Norton services from the services list, and set the Norton service to automatic.

Follow these steps to run Norton services:

Method 1:

Follow these steps to run Norton services

a. Press Windows key + R

b. In the run windows, type services.msc

c. It will open services windows

d. select norton services from the list of services

e. double click on it

f. At the top of the window, Make sure the service status is started and startup type is
automatic.

g.Click apply and OK.

If this does not fix the issue, try uninstalling and reinstalling Norton software and check if it helps.

If the above steps do not help , I would suggest you to contact Norton for further help.



Let us know the status.