Windows 10: Unable to boot up computer

I wanted to upload pictures but the file is too large I guess. I start up my pc, and I get an error regarding a file before I can ever get to log in. "Wacom_Tablet.exe - Bad Image"C:\WINDOWS\SYSTEM32\iertutil.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software distributor for support. Error status 0xc000012f."I am unable to even get into windows to delete this file. I am stuck on a black screen and the pop-up repeats over and over again. I tried going to

:)

 

Unable to boot the computer.

Hi Samid,

Thank you for posting your query on Microsoft Community.

Before we proceed, we would require more information to assist you further.

• 
  What is the make and model of your computer?
  

I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

• • Insert the installation USB and boot Windows 10 from it.
  • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  • Click on ‘Repair your computer’ and select ‘Troubleshoot’.

Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

Hope this information is helpful. Reply us with this information to assist you further.

Thank you.

 

Windows update failed and unable to boot

Hi Chrissy,

To assist you better help us with the information below.

• Have you made any recent software/hardware changes to the computer?
• Do you get any error message or code when trying to boot into the computer?

When installing updates it puts message “Do not shut down your machine”, if you unplug the AC adapter or turn off the computer Chances are:

• Windows resuming the installation process next time you shutdown.
• A non-vital program file becomes corrupted and causes some feature of the OS to become unusable and crash.

As an initial step I would suggest you to unplug all external devices if connected and then try to boot the computer by plugging in the AC adapter and check if you are able to boot the computer.

If the computer boots make sure all the updates are installed and then you can login to user Interface.

If you still not able to unable to get the in Windows Bootable environment I Would suggest you contact your manufacturer.

Get back to us if your require more help on this query.

Thank you.

 

Unable to boot the computer

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you that you are unable to boot the computer. I’ll certainly help you with the issue.



However, please let us know:

• Do you receive any error message while starting the computer?
  
• What is the make and model of the computer?
  

As you have already tried using System Restore, uninstalling updates and reinstall using recovery partition. I would suggest you to try repairing the computer using the bootable media you have created.



Startup Repair:

1. Boot the computer using bootable USB.
   
2. On the Install Windows screen, select
   Next > Repair your computer.
   
3. On the System Recovery Options screen, select
   Troubleshoot> Advanced options > Startup Repair.
   
4. Restart the PC.
   

If Startup Repair doesn’t work, then we will need to perform a Custom installation on the computer. A custom installation will remove all the applications/programs from the computer, however, the data will be saved in
C:\Windows.old\Users\<yourusername> folder.



To perform a Custom installation, refer the article on
How to: Perform a Custom Installation of Windows by
Andre Da Costa.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator