Windows 10: Unable to change password and not getting code sent to email

I need help! I have been trying to change my password for months now and am unable to do so. The two step verification is set up on my account and I cannot log into anything to get it fixed. I am able to access my email on my phone and log into Xbox with my account but I cannot go any farther than that. The verification app doesn't let me log in to get a code to reset my password and I have tried several times to have one sent to my email but it wont process through. I have a spot where I can request a replacing of my security info and that takes 30 days, which is fine but I am not sure if I c

:)

 

trying to change win 10 password, code not sent


Upgraded to Win 10 and am trying to change my password. It was set by Win 10 without telling or informing me. Luckily, after several hours trying, I discovered it was one of my ancient passwords. Got thru change process when a code was to be sent. The code was not received, window shows below even though email correct.
Help us protect your account
If **REMOVED** matches the email address on your account, we'll send you a code.
Enter the code to help us verify your identity.

 

Kid locked out of Family account. Unable to change password

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to change your child’s Microsoft Account password. In this scenario, we would suggest you to perform these steps.

1. Login to
   www.login.live.com using your child’s Microsoft Account.
2. Click on forgot password.
3. Check the radio button and enter the Email account to send the code.
4. In case you don’t have access to that verification email account then click on
   I don’t have any of these.
5. Now follow the onscreen steps and check if you are able to reset the password.

Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

trying to change win 10 password, code not sent

Well, it happened to me. I had checked junk [spam] directory. I just checked Trash was the following which I don't understand. Buffalo is the administrator. I don't us Microsoft for my mail.
Your mailbox is at risk.

Dear E-mail User,
[table][tr][td]3840MB[/td] [td][/td] [td]4096MB[/td] [/tr] [tr][td]Current size[/td] [td][/td] [td]Maximum size[/td] [/tr] [/table]
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