Windows 10: Unable to change primary alias on outlook email app

Hi, I cannot seem to change the primary email/alias on the outlook app of my windows laptop to the new primary alias I have chosen - i do not want to have to toggle which email alias new emails are going out of each time. How can I fix this?

:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

Account help

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

unable to make my email alias a primary - no primary link appears to the right of the alias

There is no primary link next to my email alias to allow me to make it a primary as noted in the instructions. Any ideas? I am using Windows 10 Pro (not available to click in the drop down)

• Under Account aliases, click/tap on the Make primary link to the right of an added email alias you want
  to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

 

Outlook and Mobile devices keep sending from old Primary Alias, not current Primary Alias

I have contacted Microsoft support about this issue previously and they did nothing.

I use Outlook 2013 as my email client and I have an android phone and use its default client as the email client.

Both of these apps login to my Outlook.com email account using the username and password that is for the current Primary Alias.

I have several Alias on my account, including the old Primary Alias and the current Primary Alias.

I have gone into the "Manage how you sign in to Microsoft" page. It states that my "Current Alias" is the email address I want it to be. Upon the suggestion of the technical support person in Microsoft, I changed back to my old Alias and then to my current
Alias. This did not solve my problem.

However, my phone and the Outlook 2013 app continue to send email from my old Primary Alias. Even though, as I stated above, I login with my current Primary Alias credentials.

I have also tried deleting these profiles from my phone and from Outlook 2013, and this does not then repopulate with sending from the correct "from" address.

All I want to be able to do is send by default from my CURRENT PRIMARY ALIAS. Please.

***Post moved by the moderator to the appropriate forum category.***