Windows 10: Unable to claim refund on app bought on Microsoft Store

A couple days ago, I bought an app on the Microsoft Store that ended up not working as intended. I asked for a refund through the Xbox page I followed all the steps on the helpdesk and this is where it took me and received a message from the Xbox team saying that I need to seek support from the Microsoft Office team.I'm unsure why this was advised and also I am unable to get direct assistance from Office support. Instead, I get rerouted to the Q&A helpdesk which takes me right back to the Xbox page.Any idea how and where to get in touch with someone about this?Thanks!

:)

 

Refund for an application bought on Microsoft Store

Hi,

Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
we suggest that you contact our
Microsoft Support team.

For detailed information about the return and refund policy, see
Microsoft Terms of Sale.

Let us know if you need further assistance.

 

Refunding Minecraft for Windows 10 from Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to install the game after multiple attempts and looking for a refund. We suggest you to refer to these articles for information related to
Returning items you bought from Microsoft Store for exchange
or refund.



Additionally refer this article about Request
an Xbox digital product refund.



Thanks,

Suman.B

Microsoft Community - Moderator

 

microsoft app store

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